Shoney’s: How SkyTab Modernized an American Classic

After nearly 80 years in business, Shoney’s has stood the test of time in the American restaurant landscape. The old-fashioned American restaurant chain, founded in 1947, has grown into a nationally-loved franchise with locations in 16 states across the US.

Three core values drive Shoney’s: freshly prepared food, family-first dining, and community-focused service. While their customers love the nostalgic experience that Shoney’s provides, old-fashioned restaurant technology doesn’t cut it anymore.

That’s why Shoney’s set their sights on SkyTab over two years ago and never looked back. Combining traditional American dishes and service with the latest in POS technology has set them up for success.

According to David Davoudpour, CEO and Chairman of Shoney’s, "SkyTab has been a lifesaver in our business."

Multi-Location Management Made Easy

With over 50 restaurants across America to manage, Shoney’s needed a solution that supported a multi-location enterprise. SkyTab’s real-time reporting and analytics tools enabled their team to remotely monitor sales at every location and immediately spot when issues come up. They can also use this data to track top-selling dishes, providing insight into customer preferences — and allowing for better decision-making.

“[SkyTab] brought more efficiency and more accuracy. I don't have to be here in this location to know what my team has done,” said Davoudpour.

Partnering with Next-Gen POS Technology

Modern POS technology can make all the difference in your restaurant. If done right, it can be the helping hand that your bartenders, servers, and kitchen staff need to create a seamless dining experience. And that’s what Shift4 and SkyTab have done for Shoney’s — all for an affordable price, too.

Shoney’s has equipped its staff with intuitive and reliable point-of-sale hardware, including handheld POS systems. This mobile technology enables servers to take orders quickly, send them to the kitchen, and process payments directly at the table.

However, beyond supportive hardware, your POS partner should also offer continued and reliable support every step of the way.

According to Davoudpour, Shift4 is “a partnership relationship that we can count on heavily."

When Shoney’s implemented SkyTab into their restaurant ecosystem, their team was fully trained on the new system. Plus, our support team was sticking with them throughout the whole process.

Bringing Old-Fashioned Fare to the Modern Day

When it comes to food, returning to the old and familiar can be comforting and delicious. However, when we apply the same principles to restaurant technology, inefficient and outdated processes can hinder a great experience.

With modern solutions like SkyTab on their side, Shoney’s can provide the same welcoming experience customers expect while taking operations in a fresh, new direction.