In Texas, it’s go big or go home. And at Texas Live!, you’re not just watching the big game, seeing a concert, or spending a night on the town — you’re having an unforgettable experience. 

Texas Live! is a 200,000-square-foot sports-anchored entertainment venue in Arlington, Texas, serving thousands of customers daily. With seven restaurants, 35 bars, and 200 employees, the hospitality venture generates $40 million in revenue annually. 

And who do they trust to support that level of transaction volume? SkyTab and Shift4.

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## Launching with a Powerful POS Partner
Before launching [Texas Live!](https://texas-live.com/) as their newest venue, Live Hospitality and Entertainment was looking for a modern solution to replace their traditional point of sale. In search of a dependable partner that could handle complex hospitality operations, they found [Shift4](https://www.shift4.com/food-beverage) — and they never looked back.

Jim Watry, VPO for Live! Hospitality & Entertainment, liked Shift4 because “they really seem to get how to integrate into hospitality” and offer “personalized support from install teams and support teams.” 

Now, SkyTab powers every Live! venue across America. Plus, Texas Live! is home to Shift4 Arena — a multi-level gathering place that offers a variety of dining, sports, and entertainment experiences.

According to Chris Summers, Associate VPO for Texas Live!, “Shift4 Arena is the heartbeat of the building. It's where the energy lies. It's where everybody wants to be."

## Complex Business Needs Modern Solutions
When it comes to a business like Texas Live!, operations are everything but simple. From the kitchen to the table, complex systems across the entire facility have to be integrated correctly. And that’s where SkyTab comes in.

"SkyTab plays the most important role in the entire building. It runs the operations to make sure that every transaction is seamless," said Chris.

Texas Live! is powered by over 200 SkyTab devices, efficiently connecting front-of-house to back-of-house. Bartenders use [SkyTab POS](https://www.skytab.com/) workstations, servers take orders and payments with [handheld mobile devices](https://www.skytab.com/features/mobile-ordering-and-payment), and kitchen staff fulfill orders fast with kitchen display systems. 

And that level of modern efficiency brings results. On big days, Jim states that “we can reduce our table turns by 10-15%” with SkyTab.

“There's no lag time. There's no looking. There's no waiting for a terminal. There's no writing on a piece of paper to figure it out,” said Jim.

## Real-Time Reporting Makes the Difference
Beyond hardware, Texas Live! also takes advantage of SkyTab’s [advanced reporting software](https://www.skytab.com/features/reporting-and-analytics). They can easily generate real-time labor reports, monitor daily and weekly sales, and accurately track inventory across every touch point in the venue.

"SkyTab is a huge part of looking at reporting on a day-to-day basis,” said Chris.

With this valuable data at their fingertips, Texas Live! Can effectively manage costs and keep a pulse on their profit margins. SkyTab’s built-in reporting tools allow them to track sales goals and projections in real time, setting them up for continued success in the future.

## Bringing the Energy to Every Live Event
When your venue hosts Cowboys watch parties that bring an average of 15,000 people through your doors, you need a payments partner that can keep up with the game day rush. 

SkyTab hasn’t just proven it’s up to bat for any high-volume scenario — it’s also paved the way for Texas Live! to keep levelling up in the future.

 "Without SkyTab, we wouldn't be as successful as we are," says Chris.
 
Because Texas Live! is running on modern rails with state-of-the-art hardware, real-time data, and seamless transactions, they can handle the hype of any event that takes the stage.

Sports fans enjoying the Texas Live! venue | SkyTab

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Texas Live!: How SkyTab Powers a Massive Entertainment Venue

If you live and breathe technology — for work or recreation — you’re probably familiar with the term integration. But for hard-working business owners keeping their noses to the grindstone, tech terms probably aren’t top of mind. That’s okay because we’re here to help.

## What is a POS Integration?

An integration is the act of combining separate elements into an integral whole to work in unison. Point of sale (POS) integrations are tools or business management applications that work with your POS software to simplify operations. These technologies securely share relevant information that helps streamline and automate the operational workflow of your business.

Now that you understand this tech term, let's explore a few important types of [POS integrations](https://www.skytab.com/features/third-party-integrations) and how your restaurant can make the most of them..

## 1. Online Ordering And Delivery Integrations
Offering online ordering and delivery can be a great way to establish an additional revenue stream and sales channel for your restaurant. To run things efficiently, you’ll want your [restaurant POS system](https://www.skytab.com/restaurant-types/table-service-restaurants) to integrate easily with any solution that you use.

According to CB Reports, Research & Markets, the [food delivery industry](https://www.businessofapps.com/data/food-delivery-app-market) saw its largest growth in the last five years and is expected to grow to $320 billion by 2029. This means takeout and delivery are now must-have options for any restaurant looking to succeed in an increasingly competitive market.

So, whether you want to leverage a third-party service for online ordering and delivery or manage everything in-house, there are a few options that could work for your restaurant:

- [DoorDash](https://get.doordash.com/en-us/integrations): DoorDash has the largest share of users at 58% and allows you to reach new customers, market your restaurant, and grow your business by offering on-demand delivery and pickup.

- [Uber Eats](https://merchants.ubereats.com/us/en/technology/manage-orders/pos-integration): Uber’s global platform gives you the flexibility, visibility, and customer insights you need to connect with more customers.

- [Menufy](https://restaurant.menufy.com/partners): Menufy is a full-service solution that enables delivery service and full-data ownership, loyalty program capability, complimentary analytics, and a suite of digital and print marketing services.

- [TakeOut7](https://www.takeout7.com/shift4-marketplace): TakeOut7 is a fast and easy ordering experience for your online customers with an affordable on-demand delivery program.

- [Grubhub](https://get.grubhub.com/products/tech-integrations/): Grubhub is a seamless online ordering and delivery platform built to expand your restaurant’s reach and simplify order management. Plus, [Amazon Prime members](https://lp.grubhub.com/partner/grubhub-amazon-prime/) can enjoy the benefits of Grubhub+ without any additional membership fees.

- [Waitbusters](https://www.waitbustersdining.com/): Waitbusters makes the entire customer experience seamless with a comprehensive approach to online ordering, marketing services, and much more.

- [FOLOS](https://foodonlineorderingsystems.com/): FOLOS provides a seamless online ordering experience for your brand across all locations with one low, fixed-cost, custom solution.

- [Inhousedelivery.com](https://www.inhousedelivery.com/): Inhousedelivery.com integrates with your online ordering system and automatically routes deliveries to the best available driver.

- [SkyTab Online](https://www.skytab.com/features/online-ordering): Built into SkyTab, this online ordering solution keeps orders in-house, eliminating third-party fees and syncing directly with your POS, kitchen, and menu.

## 2. Labor Management Integrations

Now that you'll be bringing in more sales from online and delivery orders, you'll need to make sure you have enough staff on hand to manage them. As a restaurant manager or owner, you already know that creating a weekly employee schedule and administering payroll eats up a bunch of your time. So why not take back some of those hours and streamline these processes?

The following are integration partners that can help:

- [7Shifts](https://www.7shifts.com): 7shifts provides an all-in-one platform that helps restaurants simplify employee scheduling and labor management.

- [KickFin](https://kickfin.com/integrations/): KickFin is an automated tip pooling solution that allows you to send instant, cashless payouts directly to your employees’ bank of choice. Funds are immediately available to use, 24/7, 365.

- [SocialCrowd](https://getsocialcrowd.com/partners/skytab): SocialCrowd is an employee incentive platform that can boost performance and sales with clear goals and instant rewards. The solution tracks progress, sends reminders, and automates reward achievements.

- [TimeForge](https://timeforge.com/partners/shift4/): TimeForge is an HR and operations solution that syncs up your labor management software, simplifies time tracking, and provides real-time sales and employee performance data.

- [FlexSpring](https://www.flexspring.com/shift4-integration): FlexSpring is a data integration solution that streamlines HR processes by conveniently connecting all of your business’s HR apps.

- [Workforce](https://www.skytab.com/features/labor-management): Built into SkyTab, Workforce can help you save time by building your work schedule in minutes, simplifying payroll, staying compliant with labor laws, and much more.

![Labor_Mangement04_14c16e7b18.png](https://res.cloudinary.com/peter-white/image/upload/v1666648571/Labor_Mangement04_14c16e7b18_118dbae08c.png)

## 3. Inventory Management Integrations

Another time-consuming task most restaurateurs face is inventory management. From managing vendors and food storage to following FIFO and keeping up with your daily PAR sheet, making sure you have enough inventory on hand to feed guests can be a tedious task. Tedious or not, it's got to get done. After all, overstocking and [food waste](https://www.skytab.com/blog/methods-to-prevent-food-waste-in-restaurants) drag down your bottom line.

Most POS solutions come with built-in inventory management tools. However, third-party integrations typically offer more robust capabilities. Here are a few integrations to consider:

- [BarVision](https://barvision.com): BarVision is a liquor monitoring solution that helps bars and restaurants add more revenue, deliver a consistent customer experience, and sell more profitable drinks.

- [Craftable](https://craftable.com): Craftable is an inventory management platform that connects purchasing, recipes, inventory, and sales using POS data to help restaurant operators drive profit.

- [Orca Inventory](https://orcainventory.com): Orca offers fully integrated management software for restaurants that automates the inventory and ordering processes.

- [Yellow Dog Software](https://www.yellowdogsoftware.com/pos): Yellow Dog Software is a full-featured back-office inventory system that can relieve inventory burdens with faster item creation, streamline orders and receiving, calculate replenishment needs, and more.

- [MarketMan](https://www.marketman.com/partner/shift4): MarketMan is a cloud-based inventory management and purchasing app that can streamline procurement, delivery, and restaurant accounting.

- [Nory](https://nory.ai/): Nory’s AI platform gives restaurant operators real-time insights into sales, labor, and inventory, streamlining operations and driving smarter, faster decision-making.

- [BackBar](https://www.getbackbar.com/partners/shift4): BackBar is an easy-to-use inventory control platform that simplifies beverage management with automated fulfillment and real-time reports. 

- [BeerSAVER](https://www.usbeersaver.com/our-partners): BeerSaver’s automated beer flow meter system eliminates waste and theft by seamlessly tracking every ounce poured in real time.

## 4. Marketing & Customer Experience Integrations

By now, you should be staffed, stocked, and ready to rock! So, another integration you'll need for your point-of-sale system is marketing and customer service tools. Your customers are your bread and butter, so you'll want to make sure they can find your business online and that you're always top of mind when it comes time to dine.

Here are a few tools you’ll want to have in your arsenal:

- [Fisherman](https://www.gofisherman.com): Fisherman takes a unique approach to building a custom website for your restaurant that minimizes the amount of work involved.

- [Mailchimp](https://mailchimp.com): Mailchimp is an easy drag-and-drop designer to create email campaigns that match your style, complete with social media integration.

- [The Call Concierge](https://shift4.thecallconcierge.com/index.php): The Call Concierge is an answering service that intelligently sends automated text messages right from your live call flow, freeing up your employees from answering every call.

- [OpenTable](https://www.opentable.com/restaurant-solutions/integrations/): OpenTable is a table and reservation management solution that easily connects to your POS system for a smoother-running, faster-turning, front-of-house.

- [Customer Loyalty Program](https://www.skytab.com/features/loyalty-and-marketing): A customer loyalty program will help you engage current customers and bring in new ones with point-based rewards and custom campaigns.

- [SkyTab Website Builder](https://www.skytab.com/features/build-a-restaurant-website): Establish your online presence and create a website for your restaurant with an AI-powered website builder, automatically integrated with SkyTab.

## 5. Back-Office & Accounting Integrations

It’s time to get into the nitty-gritty and not-so-pretty — crunching the numbers and making sure every operational aspect of your restaurant runs smoothly. From reports to accounting, manual errors can mean the difference between profit and loss. But, if you have the right software on your side, processes can be automated, and nothing will slip through the cracks.

Here are some back-office integrations that you may want to add to your restaurant’s tech stack:

- [Cactus.AI](https://www.trycactus.ai/): Cactus.AI is an AI-powered solution that provides real-time insights into restaurant profitability, automates invoice payments, forecasts revenue, and more.

- [Shogo](https://shogo.io/): Shogo is a business automation service that automatically posts your POS system sales data directly to your accounting software every day.

- [DAVO Sales Tax](https://www.davosalestax.com/): DAVO Sales Tax automates every step of the sales tax process — from collecting to filing to paying — ensuring taxes are always paid on time.

- [TipHaus](https://www.tiphaus.com/): TipHaus automates tip calculations and payment distribution for employees in real time based on your chosen tip structure.

- [Restaurant365](https://www.restaurant365.com/): Restaurant365’s back-office software eliminates disparate systems and brings accounting, operations, and workforce together with seamless integration into your POS system.

- [Buyers Edge Platform](https://buyersedgeplatform.com/): Buyers Edge Platform powers foodservice procurement with data, tech, and buying power — helping operators cut costs and boost margins.

## 6. Security Management Integrations

Now that you’ve fully kitted out your restaurant with the best of the best, it’s time to protect it all with the right security measures. Whether that’s verifying every ounce poured or monitoring operations on live video, reliable security solutions are vital for protecting both your business and your customers.

Here are a few security platforms that you can integrate into your POS system:

- [Solink](https://solink.com/): Solink is a cloud video security and operations platform that works with all your cameras, helping to protect your business and boost profits.

- [Glimpse](https://www.glimpsecorp.com/): Glimpse’s performance insights allow you to seamlessly manage inventory, verify drink sales through video, and get detailed sales reports.

- [SAVI](https://getsavi.com/partners): SAVI is a cloud-first video platform that saves time and reduces loss by streamlining operations and providing AI-powered insights. 

## Start Upgrading with POS Integrations

If you want to streamline operations by increasing automation, POS integrations are the only way to go. Your time is valuable, and you shouldn't spend it on tasks that you can easily automate. So which of these POS integrations are you going to implement?

## FAQs About POS Integrations

#### What types of POS integrations are there?
There are many different POS integrations available, but some of the most common include:
- Inventory management systems
- Accounting software
- Online ordering platforms
- Customer relationship management (CRM) systems
- Payroll software
- Security platforms

#### What are some benefits of using POS integrations?
Integrating tools and applications into your point-of-sale system can garner several benefits, including:
- **Increased Efficiency**: Integrations can automate manual tasks, such as staff schedules or marketing.
-** Improved Accuracy**: Sharing data between platforms, systems, and software reduces the risk of errors caused by manual data entry.
- **Better Inventory Management**: Integrations can track inventory levels and reorder supplies automatically.
- **Enhanced Customer Service**: Integrations can provide staff with better customer information and improve the dining experience.

#### How do I choose the right POS integrations for my restaurant?
The best POS integrations for your restaurant will depend on your specific needs, budget, industry, business size, and existing processes. You should also consider the features that are already built into your POS system. For example, SkyTab offers built-in [online ordering](https://www.skytab.com/features/online-ordering), which you may want to use instead of a third-party solution.


12 integration logos surrounding a SkyTab POS system on a blue background

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6 Must-Have POS Integration Types to Streamline Restaurant Operations

Running a hospitality business in the UK comes with its challenges—keeping operations running smoothly, ensuring data security, and delivering top-notch customer experiences are just a few. That’s where [SkyTab](https://www.skytab.com) POS comes in. Designed with input from real merchants, SkyTab is here to simplify your day-to-day tasks, protect your business, and help you grow.

But don’t just take our word for it! Let’s explore what makes SkyTab a must-have for restaurants, bars and other hospitality businesses.

## All-in-One Convenience
Businesses love how SkyTab brings everything under one roof. From payments to inventory tracking and sales monitoring, SkyTab simplifies operations with an intuitive, [all-in-one system](https://www.skytab.com/features/third-party-integrations). This seamless approach eliminates the need for juggling multiple vendors, saving time and money while letting you focus on creating memorable customer experiences.

![Three diners receiving their order in a restaurant from a waiter | SkyTab](https://res.cloudinary.com/peter-white/image/upload/v1742391660/ST_Blog_In_content_UK_Sky_Tab_e9d70aee8e.png)

## Personalise the Customer Experience
Every business is unique, and SkyTab is designed to adapt. With features like [QR code-enabled ordering and payments](https://www.skytab.com/features/qr-code-ordering-and-payment), [mobile ordering](https://www.skytab.com/features/mobile-ordering-and-payment), and [loyalty and marketing program integration](https://www.skytab.com/features/loyalty-and-marketing), SkyTab helps create a fast, enjoyable experience for your customers. These tools make it simple to stand out and keep guests coming back.

## Unlock Insights with Reporting and Analytics
SkyTab doesn’t just make operations easier—it also helps you work smarter. With robust [reporting and analytics tools](https://www.skytab.com/features/reporting-and-analytics), you can understand customer behaviours, identify peak hours, and monitor inventory levels. These insights empower you to make data-driven decisions that improve efficiency and boost profits.

## Stability and Security You Can Count On
In the competitive UK hospitality industry, keeping your business running smoothly is critical. SkyTab POS gives you the stability and security you need to handle even the busiest service hours—whether you run a bustling pub or an elegant restaurant.

By leveraging Shift4's 20+ years in the payments industry, SkyTab protects your business from fraud, data breaches, and costly interruptions. Features like [encrypted transactions](https://www.shift4.com/blog/what-is-pci-compliance) and [real-time fraud detection](https://www.shift4.com/preventing-fraud) keep your [business and customers safe](https://www.shift4.com/blog/protect-business-from-fraud), so you can focus on what matters most—delivering great service.

## Drive Sales with Gift Cards & Loyalty Programs
Looking for a proven way to attract customers and grow revenue? SkyTab’s [Gift Cards and Loyalty Programs](https://www.skytab.com/blog/gift-card-program) have you covered. UK merchants are thrilled with how easy it is to customise loyalty programs that encourage repeat visits and steady cash flow.

Gift cards can be used in-store or online, making them perfect for promotions, holiday sales, or even quieter months. Plus, customers often spend more than the card’s value, turning a one-time visit into multiple opportunities to upsell.

## Say Goodbye to Kitchen Chaos with KDS
Managing a kitchen can feel overwhelming, but [SkyTab’s Kitchen Display System](https://www.skytab.com/blog/kitchen-display-system) (KDS) is changing that for UK bar and restaurant owners. Forget the hassle of paper tickets or miscommunications. KDS replaces the clutter with a sleek digital display that updates orders in real time.

Imagine the ease of your front-of-house and kitchen teams working in perfect sync. With features like customisable layouts and multi-station setups, KDS helps speed up service and reduce mistakes, letting you meet your diners’ high expectations effortlessly.

## Ready to See What SkyTab Can Do for Your Business?
SkyTab POS isn’t just another payment solution—it’s a partner that helps you streamline operations, protect your business, and create exceptional customer experiences. [If you’re ready to elevate your business, join the growing list of UK merchants who trust SkyTab to help them thrive.](https://www.skytab.com/contact)

SkyTab POS and SkyTab Mobile on a blue background

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Stability, Security, and Success: Why UK Merchants Choose SkyTab POS

Have you ever attended a football match and heard “We own our football club!” chanted throughout the stadium? If you spend a day at St. James’s Park, you will.

One of the largest standing terraces in UK football, St. James’s Park is a historic venue with a capacity of roughly 8,500 fans. It’s also home to Exeter City Football Club, now proudly powered by SkyTab and Shift4. 

Funded by over 3,000 fans, this supporter-owned club’s primary mission is to master the customer experience on match day. With only 30 match days per year, each one must go off without a hitch. 

“Maximising the potential of those match days and improving the experience for supporters is really critical,” says Justin Quick, Chief Operating Officer of Exeter City Football Club.

Unfortunately, the club encountered a problem last season. It relied on an old-style POS system with non-integrated payment processing, and at the beginning of the season, it suffered an outage. 

In search of a more reliable [venue POS solution](https://www.skytab.com/en-GB/restaurant-types/venue) with better integration, [Exeter City Football Club](https://www.exetercityfc.co.uk/) found SkyTab and Shift4. After a seamless implementation and hands-on training, the club put their new solution to the test. And the result? The first game using [Shift4](https://www.shift4.com/) and [SkyTab](https://www.skytab.com/) garnered results that matched the club's best results from last year.


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## Portable POS Hardware Streamlines Service
One of the club’s primary goals is to optimise match-day operations. Faster service isn’t just better for the customer — it’s also safer for the stadium. 

Within those 30 annual match days, there are only a few short sales windows due to regulations prohibiting beer sales during the games. Fans rush to concessions during a 15-minute half-time, garnering long queues that must be cleared quickly. 

Now that Exeter City Football Club uses [SkyTab Mobile](https://www.skytab.com/en-GB/features/mobile-ordering-and-payment), they can take orders while fans wait in the queue, speeding up sales and getting people back in their seats.

But they’re not just speeding up service with mobile POS — the club is also unlocking new revenue streams. 

“We’ve embraced Shift4 across the whole business,” said Justin.

With SkyTab Mobile, staff around the stadium who used to only sell programmes can now upsell food and drink alongside them. These new revenue streams would have previously been intangible with the club’s former solution.

## Real-Time Sales Data Enables Smarter Decision-Making
Another key requirement for Exeter City Football Club was better POS and payment system integration. Shift4 and SkyTab’s seamless integration across the entire property, combined with advanced [reporting and analytics](https://www.skytab.com/en-GB/features/reporting-and-analytics), allows the club to streamline sales while collecting valuable real-time data.

Justin shared just how crucial this change has been: “The fact that we can now integrate these systems means we can process the transaction that much quicker, but also we can get the data integrated more effectively."

In fact, SkyTab’s [POS reports](https://www.skytab.com/blog/pos-reports-data-driven-decisions) have already highlighted hot spots on match day that the club wasn’t aware of before. With this new data, they can break down revenue by outlet and 15-minute segments. They can also see a sales breakdown to better understand what’s selling and where, enabling them to divert resources. 

After just day one, growth opportunities have already revealed themselves.

“We've got quality of reconciled data, but we've also got that data in real-time. We’ve got people watching on match day to understand what revenue is being achieved in those areas. That enables us to move resources around the stadium to drive revenue in busier areas,” says Justin.

## Maximising the Match Day Experience
Exeter City Football Club has already enjoyed match-day successes with SkyTab, but it’s eagerly looking to the future. Now that it can provide a seamless payment experience for fans and analyse real-time data, the possibilities are endless.

"I often look at how we used to work, and that was receiving revenue. We're now looking at ways in which we can drive that revenue and make a difference here at Exeter," said Justin.

The club is looking for new ways to take advantage of SkyTab’s wide variety of [POS features](https://www.skytab.com/blog/restaurant-pos-system-features). Because it is powered by a modern point-of-sale solution, Exeter City Football Club can revolutionise the customer experience while gathering the data they need to grow even further. 

Fans wearing red enjoying a football game | SkyTab

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Exeter City Football Club: How SkyTab Drove Unrivalled Revenue

The UK hospitality industry just got a major upgrade! The recent SkyTab Launch Event in London was an exciting milestone, bringing together resellers, merchants and industry leaders to experience firsthand how SkyTab is redefining payments. The event provided a platform to address industry challenges, showcase SkyTab’s innovative solutions, and set the stage for future growth in the UK market.

## Solving Key Challenges for UK Hospitality
The UK hospitality sector faces a range of challenges, from outdated payment systems to inefficient order management. Here’s how SkyTab is stepping up to solve these problems:

- **Seamless Payments**: SkyTab provides a frictionless payment experience for both businesses and customers, streamlining the entire process.
- **Advanced Order Management**: Its intuitive UI and mobile solutions simplify restaurant operations, allowing staff to focus on delivering top-tier service.
- **Comprehensive Support**: From local installation assistance to 24/7 customer service, SkyTab ensures businesses are always supported.

But that’s not all. SkyTab seamlessly integrates with a variety of platforms, requires [no upfront fee for merchants](https://www.skytab.com/en-GB/pricing), and includes a lifetime warranty. On top of that, it’s loaded with features designed to enhance the customer experience, including [mobile ordering](https://www.skytab.com/en-GB/features/mobile-ordering-and-payment), [QR code solutions](https://www.skytab.com/en-GB/features/qr-code-ordering-and-payment) and much more.

## Why UK Merchants Are Raving About SkyTab
SkyTab is all about making life easier for merchants and boosting business profitability. Here’s why [UK hospitality businesses](https://www.skytab.com/en-GB/reviews) are excited:

- **Intuitive, Cloud-Powered System** – SkyTab’s user-friendly design ensures that technology doesn’t get in the way of great customer service.
- **Reliable & Easy to Use** – The system works flawlessly, adapting to the fast-paced nature of the hospitality industry.
- **Local Support** – SkyTab offers local installation assistance and round-the-clock customer service, ensuring businesses have the help they need whenever they need it.

Beyond its core POS functionality, SkyTab includes powerful tools like **[reporting and analytics](https://www.skytab.com/en-GB/features/reporting-and-analytics)**, **[loyalty programs](https://www.skytab.com/en-GB/features/loyalty-and-marketing)**, **[website builder](https://www.skytab.com/en-GB/features/build-a-restaurant-website)** and **[marketing features](https://www.skytab.com/en-GB/features/loyalty-and-marketing)** that help businesses grow, engage customers and boost brand loyalty.

As we move forward, the energy and insights from the launch will continue to fuel SkyTab’s journey in transforming the way UK businesses handle payments. Let’s create the future of hospitality together! To get a demo, visit: **[https://www.skytab.com/contact](https://www.skytab.com/contact)**

Photos of SkyTab POS in the UK with blue tint | SkyTab

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SkyTab in the UK: We're Here to Boost Your Hospitality Business

Do you want to increase your customer loyalty, spending, and referrals? Do you want to attract new customers and boost sales with special offers and deals? If you answered yes, consider implementing a loyalty program for your restaurant.

Creating and managing your own loyalty program allows you the freedom to tailor it to your business’s needs. You can choose the right rewards, track customer behavior, control coupon use, and measure the results.

Read on to learn how to create and manage an effective loyalty program for your restaurant using a [POS system](https://www.skytab.com/blog/what-is-a-pos-system-exactly). Use it to automate, integrate, and optimize your loyalty and marketing efforts, saving you time and money. 

## What is a Loyalty Program for Restaurants?
The loyalty program market is growing rapidly. Forecasts predict that the global loyalty management market [will be worth over $18.2 billion by 2026](https://www.statista.com/topics/7986/loyalty-programs-in-the-us/#topicOverview).

A [loyalty program](https://www.skytab.com/features/loyalty-and-marketing) is a marketing strategy that rewards customers for repeated purchases or visits to your restaurant. It can help you increase customer retention, spending, referrals, and enhance your brand image and customer satisfaction.

There are different types of loyalty programs, such as point-based, tier-based, or frequency-based. Each type has advantages and disadvantages, depending on your restaurant’s goals, brand, and customers.

For example, point-based loyalty programs allow customers to earn points for every dollar and redeem them for rewards. In contrast, a tiered loyalty program offers different benefits based on the customer’s spending or visits.

## Benefits of a Loyalty Program for Restaurants
With so much competition in the food service industry, restaurants must find creative ways to attract repeat business. 

Here are four key benefits of having a loyalty program for your restaurant:

### 1. Encourage Repeat Visits.
A well-designed rewards program incentivizes customers to choose your restaurant again and again. Whether it’s earning points towards a free meal or unlocking special rewards and perks, a loyalty program can encourage customers to keep coming back. And the more frequently they visit, the more loyal they become to your restaurant.

### 2. Increase Average Order Value.
Loyalty programs can motivate customers to spend more per visit to earn rewards faster. For example, if a customer is close to earning a $10 credit, they may add an appetizer or dessert to their order to reach that next tier. All of that can add up to higher average order values, boosting your restaurant’s revenue.

### 3. Gather Valuable Customer Data.
When customers sign up for your loyalty program, you can securely collect important data like:

- Email addresses
- Birthdays
- Order history
- Dining preferences. 

This information helps you better understand your customers so you can deliver more targeted, personalized marketing.

### 4. Build Brand Loyalty.
A loyalty program makes customers feel valued and appreciated. It shows that you view them as more than just one-time transactions and are invested in building long-term relationships. 

When loyal customers feel recognized and rewarded, they can develop a stronger emotional connection to your restaurant. And that connection is what keeps them coming back — especially for special occasions. From birthdays to anniversaries, your business will be top-of-mind for your most loyal customers.

## How to Design an Effective Loyalty Program for Your Restaurant
To design a loyalty program for your restaurant, you need to consider the following tips:

- **Segment your customers based on their preferences, behavior, and values.** This will help you tailor your rewards and communication to each customer segment, increasing their engagement and loyalty.
- **Offer rewards that are relevant, attractive, and attainable.** Your rewards should match your customers’ needs and wants and your restaurant’s theme and style. They should also be easy to earn and redeem without too much effort or waiting.
- **Balance the cost and benefit of the loyalty program.** Ensure that your program is profitable for your restaurant and valuable for your customers. You can set realistic and achievable goals, monitor expenses and revenue, and adjust rewards and rules as needed.
- **Test and optimize the loyalty program based on feedback and data.** Measure its performance and effectiveness using customer retention, spending, referrals, satisfaction, and loyalty metrics. Collect feedback from your customers using surveys, reviews, or social media. Based on the data, improve and refine your rewards program.

![An illustrated representation of a restaurant loyalty program on a smartphone with a blue background | SkyTab](https://res.cloudinary.com/peter-white/image/upload/v1738766790/In_CONTENT_ST_Marketing_Magic_Loyalty_Programs_and_Promotions_for_Restaurants_3cdd56ddc5.jpg)

## Getting the Most Out of a Loyalty Program with a POS System
Like most other operations in your restaurant, your POS system is at the heart of your reward program. You can use it to build, manage, and optimize a rewards program for your restaurant, saving you time and money while enhancing your customer experience. 

Here’s how you can effectively build and manage a loyalty program for your restaurant with a POS system. 

### 1. Customize to Meet Your Needs.
Your POS system should make it easy for you to create your restaurant’s loyalty program. Either create a new one from scratch or choose from pre-built templates and options. You can also customize your rewards, rules, and terms and conditions, as well as your branding and design.

### 2. Market Rewards to Your Audience.
Spread the word about your loyalty program via email and SMS campaigns, surveys, and coupons. These marketing tools can help you to communicate with your customers and increase their loyalty, spending, and referrals. You should also collect customer feedback to identify strengths and weaknesses, enabling you to constantly improve your loyalty program.

### 3. Make Your Program Easy to Engage With.
The loyalty program you offer should make it easy for customers to join, view their points balance, and claim rewards. This makes your program convenient and accessible for your customers while maintaining security and accuracy. 

### 4. Integrate with Your Restaurant’s Online Services.
Whether you use a website, app, or [third-party integrations](https://www.skytab.com/features/third-party-integrations) to offer [online ordering](https://www.skytab.com/features/online-ordering) and delivery, you can easily integrate your loyalty program with your POS system to keep it all in sync. This offers a seamless and consistent customer experience across all channels while increasing your online sales and exposure.

### 5. Improve Your Program Based on Performance.
Consistently measure the effectiveness of your loyalty program and optimize it based on [real-time data and insights](https://www.skytab.com/features/reporting-and-analytics). Track customer engagement to better understand how your program is performing. Your point-of-sale system should make it simple to access your data and reports anytime and on any device.

### 6. Learn More About Customer Behavior
You’ll understand your customers better by analyzing their data and feedback. The data collected by your loyalty program — and POS system —  can identify your valuable customers and their needs. It also lets you see if customers are happy and keep returning, which is feedback you can use to make decisions.

## Fueling Your Fan Club with a Loyalty Program
In today’s competitive restaurant landscape, a customer loyalty program is no longer optional - it’s essential. A loyalty program can give your restaurant a significant advantage by encouraging repeat customers, increasing order values, providing valuable data, and enhancing customer relationships.

Taking ownership of your loyalty program makes it easier to choose rewards, track customer behavior, monitor coupon use, and measure results. That’s why you need a POS system to help you create and manage a loyalty program quickly and efficiently. 


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How Loyalty Programs for Restaurants Can Boost Your Sales

Meet Mojitobar — a popular bar in Florida powered by SkyTab. When the bar wanted to encourage their team to drive drink sales, they started looking for solutions. 

SocialCrowd, an employee incentive platform, ticked all their boxes. Using the platform, they designed an incentive program to motivate employees to upsell drinks to customers. The idea was simple: for every 50-150+ drink upgrades or Tiki Drinks sold, employees could earn $10-$30 in [rewards](https://getsocialcrowd.com/rewards) to be used towards gift cards. 

However, to implement the program and properly reward staff, they needed to accurately track real-time employee performance data. That’s where SkyTab comes in.

With their [SkyTab POS](https://www.skytab.com/) solution, Mojitobar could access real-time reporting, seamlessly tracking employee performance and sales data. Thanks to its advanced [reporting and analytics](https://www.skytab.com/features/reporting-and-analytics) capabilities, SkyTab enabled the bar to implement SocialCrowd’s program effectively. 

Using SocialCrowd’s platform combined with SkyTab’s advanced data reporting, Mojitobar saw exponential growth. In 2024, their Tiki Drink sales grew by 26%, and their drink size upgrade sales grew by 127%!

Want to learn more about how Mojitobar saw success? Check out the [full case study from SocialCrowd](https://getsocialcrowd.com/case-study/mojitobar/).


A group of 16 employees from Mojitobar - SkyTab

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SkyTab + SocialCrowd: POS Reports & Employee Incentives Boost Sales at Mojitobar

Whether you’re a fast food joint or a sports arena, one thing will always ring true — speed of service is the priority. However, your ordering experience may be bogged down by long lines, understaffing, and human error. Wouldn’t it be great if customers could cut out the middleman and place orders in your restaurant themselves?

With restaurant self-ordering kiosks, they can. The sleek, digital interfaces of today’s restaurant kiosks hold the potential to completely transform your customer ordering experience. 

With a few key considerations, you can reap serious benefits (and profits) from a properly configured kiosk.

Read on to understand the table stakes features in today’s self-service technology and how you can optimize them to drive revenue for your business. 

## Benefits of Self-Service Kiosks in Restaurants
The self-service customer experience dates back to the 1880s, though the self-ordering kiosk did not debut until the late 1970s. Now, these kiosks are the pinnacle of modern restaurant hardware, combining intuitive touchscreen interfaces with seamless software that flows orders right to the kitchen.

Conceptually, a [restaurant kiosk](https://www.skytab.com/features/restaurant-kiosk) offers many benefits, including efficiency, order accuracy, and, if configured correctly, higher profits for operators.  

Before we unpack the best practices for a modern restaurant self-ordering kiosk, we’ll take a closer look at five different benefits of kiosk software. 

### 1. Offset Front-of-House Labor Challenges
Finding and retaining great staff has long been a challenge for restaurants. Today’s labor market remains as competitive as ever, compounded by factors like gig work, regulations for higher wages, steep inflation rates, and the questioning of the restaurant tip credit. 

Kiosks offer a reliable release valve for front-of-house (FOH) operations and order flow. Whether they help your FOH keep lines moving or replace your on-site order process entirely, kiosks are an excellent solution for service efficiency. 

### 2. Improve Order Accuracy and Reduce Waste
Humans are amazing. They are also fallible and can mistakenly input the wrong details when translating a customer order at the point of sale. 

When empowered to place their orders directly, your customers are far less likely to forget to hold the cheese or upsize their drink. This translates to happy customers, faster order fulfillment — and, for the icing on the cake — less [food waste](https://www.skytab.com/blog/methods-to-prevent-food-waste-in-restaurants) due to inaccurate orders. 

### 3. Boost Speed of Service and Ordering Efficiency
When directly integrated into your [restaurant’s POS system](https://www.skytab.com/), kiosks move orders seamlessly from your customers’ fingertips to your kitchen display prep screens. 

With customers directly inputting their orders, there’s never a question of staff mishearing or incorrectly submitting the wrong items. And, since orders flow directly from the kiosk to the kitchen, no time needs to be spent on staff manually submitting those orders. Instead, staff can focus on providing premier customer service while customers submit orders and wait.

### 4. Increase Your Average Check Size
Adding a kiosk to your restaurant isn’t just a way to increase order efficiency — it’s also a great upsell opportunity. 

The step-by-step order flow on a restaurant self-service kiosk makes it easy for customers to see and order every available add-on and modification for their meal. You can go even further with promotional tactics like “frequently purchased together” messaging or upsell prompts.

Encouraging customers to order complete meals with appetizers, desserts, sides and more, boosts profits for your restaurant while expanding their culinary experience.

### 5. Ensure a Convenient Payment Experience
It’s not just the ordering flow that increases sales — it’s also the checkout and payment experience. With a restaurant kiosk, customers can pay for orders in a variety of convenient ways, including:

- Mobile wallets (Apple Pay, Google Pay, etc.)
- Card-present payments (EMV, NFC, and swipe backup)

When customers don’t see their preferred payment method available, research by [Xero](https://www.xero.com/us/media-releases/xero-data-reveals-mismatch-in-payment-preferences-us/) states that a fifth of them will abandon the purchase and go elsewhere. So, not only are you encouraging more sales by providing a variety of payment methods — you’re also protecting lost ones.

## How Can I Drive Adoption of Restaurant Self-Ordering Kiosks?
![Graphic showing a SkyTab Kiosk POS system on a blue background with arrows and money | SkyTab](https://res.cloudinary.com/peter-white/image/upload/v1736358203/ST_Incontent_How_to_Drive_Profits_with_Restaurant_Self_Ordering_Kiosks_0b6847e80a.png)
If you are considering a self-service kiosk for your restaurant, there are a few must-have factors if you hope this ordering channel will be successful: 

- Visibility
- Ease of use
- System integration

### Visibility
This may seem obvious, but if you want guests to use your self-service kiosks, you’ll want to make them easy to find. Especially if kiosks are a new ordering channel for your restaurant, take extra steps to ensure new and longtime guests alike can see them. 

- **Clear Signage**: Incorporate large, clear signage directing guests interested in self-service to the physical location of your restaurant kiosks. 
- **Prominent Placement**: Consider foot traffic patterns for your restaurant and ensure the kiosks are front and center for your customers as they enter and move through your space. 
- **Managed Expectations**: Getting your customers to your restaurant kiosk is a great first step, but you’ll also want to set their expectations for what to do next. Use on-screen messaging to direct them to a pick-up counter or to alert them that their name or order number will be called when their food is ready. 

### Ease of Use
- **Frictionless Experience**: Prioritize an intuitive interface and a clear order flow when you select and configure your kiosk software. The easier it is to navigate your kiosks, the more likely your returning customers will use them. 
- **Visual Reinforcement**: Compelling imagery can help your customers quickly and confidently make their order selections as they navigate the on-screen prompts. 

### System Integration
- **Connected Tech**: Seamless integration with your point of sale (POS) and kitchen management system is essential to ensuring kiosk ordering efficiency. Choose a kiosk designed to “talk” with the other technology in place at your restaurant. 
- **SMS Configuration**: Keep your guests in the loop on their order status no matter where they wander. Real-time status updates remove the guesswork — along with any associated anxiety — over when their food will be hot and ready. 

## 4 Ways to Optimize Your Kiosks for Profitability
Once you’ve installed self-service kiosks with clear signage in a prominent location in your restaurant and ensured interconnectivity between your other operational systems, there are a few more ways to optimize them for profitability and take advantage of all the great benefits we outlined earlier in this blog post.  

### 1. Identify Upsell and Cross-Selling Opportunities
Maximizing revenue per customer is crucial, and your kiosk can play a pivotal role in this by capitalizing on upsell and cross-sell opportunities. 

Design your kiosk interface to suggest add-ons or premium versions of items customers are already interested in. For example, if a customer selects a coffee, the system should suggest upgrading to a larger size or adding a pastry. 

### 2. Strategically Select Your Categories
The arrangement of items and categories on your kiosk should follow a logical order that mimics the customer’s thought process and decision-making path. 

Start with main dishes, followed by sides, drinks, and then desserts, ensuring each category is clearly visible and accessible. A user-friendly experience minimizes order time and confusion, enhancing customer satisfaction.

### 3. Layer in Key Messages
Use your kiosk not only as a transaction tool but also as a communication platform. Integrate key messages about your loyalty program or promotional offers to engage customers. 

For instance, when customers are about to checkout, have a pop-up reminding them how much more they need to spend to qualify for a loyalty reward. This strategy not only increases the average ticket size but also boosts enrollment in your loyalty programs.

### 4. Test and Refine
Before going live, it’s critical to test the kiosk system extensively. Conduct multiple rounds of testing with your team to identify errors and streamline the user experience. 

Observing team members as they use the kiosk can provide insights into potential chokepoints or areas of confusion in the order process. Use this feedback to refine the user experience continually. Post-launch, collect customer feedback to further enhance the functionality and user-friendliness of the kiosk.

## Boost Your Bottom Line with Restaurant Self-Ordering Kiosks
Adding a self-ordering kiosk to your restaurant’s [POS hardware](https://www.skytab.com/pos-hardware) lineup can be a great way to increase revenue and improve customer experiences. The ultimate goal of your kiosk should be to serve the customers in the most efficient, engaging, and profitable manner possible.

Are you ready to add a great self-ordering experience to your restaurant? Check out the future of self-service with [SkyTab Kiosk](https://www.skytab.com/features/restaurant-kiosk), now available.

Woman holding a smartphone and using a kiosk to place an order at a restaurant | SkyTab

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How to Drive Profits with Restaurant Self-Ordering Kiosks

Last year, we launched the SkyTab Rescue Mission — awarding two small businesses with a complete SkyTab POS system, a $20,000 business grant, and a consulting session with our friend Jon Taffer of Bar Rescue. 

This year, for the second [SkyTab Rescue Mission](https://www.skytab.com/blog/rescue-mission), we took it up a notch. Now, we’ve selected 5 winners, awarding a total of $100,000 in business grants!

Each winner of the 2024 SkyTab Rescue Mission will receive:
![SkyTab Rescue Mission rewards - complete POS system, $20,000 business grant, consulting with Jon Taffer](https://res.cloudinary.com/peter-white/image/upload/v1725037884/Sky_Tab_Rescue_Mission_Reward_graphic_0583a2e231.png)

Let’s find out who this year’s lucky winners are!

## Meet the Winners of the 2024 SkyTab Rescue Mission!
We’re so proud to announce the well-deserved winners of the 2024 SkyTab Rescue Mission. Learn more about each winner’s business and find out how a Rescue Mission will help them take their business to the next level.

### Dragonfly Cafe
![Dragonfly Cafe](https://res.cloudinary.com/peter-white/image/upload/v1733953871/dragonfly_cafe_7575ff2d68.jpg)
It’s a classic story: following your dream and opening your own business. When Mallory opened [Dragonfly Cafe](https://www.facebook.com/dragonflydowntownllc/) in Milford, Nebraska, she was bringing her version of that story to life. Previously working as a teacher alongside her husband, she left that career to focus on her dream cafe and coffee shop full-time. 

Now, Mallory is “filling lives with coffee, specialty drinks, culinary creations” at Dragonfly Cafe. But it hasn’t come easy. Dragonfly Cafe applied for a SkyTab Rescue Mission to help them continue growing and serving their community. Their back-of-house needed an update, and their front-of-house was struggling to keep up with demand.

As a Rescue Mission winner, Dragonfly Cafe can continue to grow and maximize its amazing team members with consultation from Jon Taffer, a complete [SkyTab POS system](https://www.skytab.com/), and $20,000 business grant.

### Pip's Pub
![Pip's Pub](https://res.cloudinary.com/peter-white/image/upload/v1733954124/pips_pub_18ce394143.jpg)
Launching a new business isn’t easy — but neither is turning one into a success. Sean and Nicole Swank, owners of [Pip's Pub](https://www.pipspubevv.com/) in Evansville, Indiana, have been putting their all into growing their family-owned business. 

Located on the outskirts of town next to the interstate, Pip's Pub is an old-school diner surrounded by hotels and fast food, making it the only full-service restaurant in the area.
At Pip's, the Swanks provide an “exciting yet relaxing atmosphere, a menu filled with classic and creative pub cuisine, popular brew selections, and a large outdoor deck.” While they’re seeing recent success in the business, it’s been tough making ends meet.

To help Pip's Pub become the success they know it can be, they’ve won a $20,000 business grant, a completely new SkyTab POS system. Plus, they get to meet with Jon Taffer for an in-person consultation.

### Rock Lake Lodge & Campground
![Rock Lake Lodge and Campground](https://res.cloudinary.com/peter-white/image/upload/v1733954185/rock_lake_lodge_and_campground_c40c80c3c8.png)
Everyone loves a fixer-upper. Jerry and Val Kook decided to get their hands dirty when they became owners of [Rock Lake Lodge and Campground](https://rocklakecampground.com/) in Bloomer, Wisconsin. Not only does the property have 118 sites on its campground, but it also has a full-service restaurant and bar.

Since 2022, the Kooks have poured resources into critical improvements and ongoing restoration projects. Unfortunately, this has left them unable to focus on the customer experience they can provide.

With their Rescue Mission winnings, they can use the $20,000 business grant to help alleviate some of their struggles. With a complete SkyTab POS system, they can improve the experience of every customer. And, with the guidance of Jon Taffer, they can move into a successful future.

### Comedy in Harlem
![Comedy In Harlem](https://res.cloudinary.com/peter-white/image/upload/v1733954244/comedy_in_harlem_fbbe86f281.jpg)
Some businesses have great potential but lack the right resources to fulfil it. After 20+ years of experience as comedians, husband-and-wife duo Jamie Roberts and Nicky Sunshine now co-own [Comedy In Harlem](https://www.comedyinharlem.com/). 

As New York’s only Black-owned comedy club, Comedy In Harlem provides a welcoming and inclusive environment for all who enter. The diverse club is committed to offering opportunities to the underrepresented, hosting nightly performances for the Latino and LGBTQ+ communities, seniors, and even children.

Unfortunately, the business is bogged down by debt due to a relocation. With their Rescue Mission winnings, Comedy In Harlem will be able to make critical improvements, from new kitchen equipment to better signage and menus. Thanks to their $20,000 grant, a new complete SkyTab POS system, and guidance from Jon Taffer, they’ll be able to turn their potential into success.

### Kitty’s Cheesecakes & More
![Kitty's Cheesecakes & More](https://res.cloudinary.com/peter-white/image/upload/v1733954870/kitty_s_cheesecakes_d527b37f24.jpg)
Rising costs and outdated equipment can be massive burdens for any small business. And that’s exactly why LaDawn, owner of [Kitty’s Cheesecakes & More](http://Kittyscheesecakes.com), has struggled to keep up. 

This family-owned business in Ferndale, Michigan, has made it their mission to provide delectable, unique, and quality desserts in an inviting environment. Kitty’s Cheesecakes & More prioritizes their community, creating fun-flavored desserts with top-tier local ingredients.

Due to the increasing costs of ingredients, it’s been difficult for LaDawn to meet demand. Plus, her outdated POS system with high [processing fees](https://www.skytab.com/blog/credit-card-processing-fees-for-restaurants) has made operations costly and inefficient. 

Now, as a Rescue Mission winner, Kitty’s Cheesecakes & More will have the resources they need to alleviate some of these challenges. A brand-new SkyTab POS system will replace their current [POS hardware](https://www.skytab.com/pos-hardware), a $20,000 grant will ease the high-cost issues, and guidance from Jon Taffer will help lead them in the right direction.

## Their Journey Begins: Stay Up-to-Date with Their Progress
We’re honored to be able to help these inspiring businesses and can’t wait to see them grow into their potential. Want to keep up with our Rescue Mission winners and see their progress? Follow along on [X](https://x.com/SkyTabPOS), [Facebook](https://www.facebook.com/SkyTabPOS/), and [Instagram](https://www.instagram.com/skytabpos/) for updates!

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Announcing the Winners of the 2024 SkyTab Rescue Mission!

The holiday season is upon us, and as a restaurant owner, you know what that means – it’s time to create a festive menu that will have your customers feeling jolly and eager to celebrate with you! 

Planning the perfect holiday menu is your chance to showcase your creativity, tantalize taste buds, and spread some serious holiday cheer. So, let’s dive in and explore how you can make this holiday season the most memorable one yet for your restaurant.


## How to Plan a Restaurant Holiday Menu
As a restaurant owner, creating a seasonal menu is crucial to attracting customers and maximizing profits during this lucrative period. According to the [National Restaurant Association](https://www.restaurantdive.com/news/hungerrush-survey-64-percent-consumers-order-holiday-food-restaurant/699629/), 63% of adults planned to dine out for the holidays in 2023. With numbers like that, you can’t afford to be unprepared.

Let’s take a look at best practices for planning a memorable and successful holiday menu for your restaurant.

### 1. Start Early
First things first, don’t wait until the last minute to start planning. Trust us; you’ll want plenty of time to brainstorm, experiment, and perfect your holiday offerings. 

Planning in advance gives you ample time to research trends, source ingredients, and train your staff on the new menu items. Early planning also allows you to promote your holiday offerings through various marketing channels, such as social media, email campaigns, and in-store displays.

### 2. Consider Your Restaurant’s Style
When crafting your holiday menu, stay true to your restaurant’s unique style and cuisine. If you’re known for your Italian dishes, put a festive spin on your classic recipes with seasonal ingredients and flavors. This consistency will help maintain your brand identity and appeal to your regular customers while attracting new ones looking for a specific type of holiday dining experience.

To keep things exciting, offer a mix of classic holiday dishes and innovative creations. Your customers will love seeing traditional favorites like roasted turkey and pumpkin pie on the menu, but don’t be afraid to put your own unique twist on things. Surprise and delight them with inventive recipes that showcase your restaurant’s personality and flair.

### 3. Incorporate Seasonal Ingredients
Speaking of seasonal ingredients, now’s the time to let them shine! Incorporate traditional holiday flavors like cinnamon, nutmeg, and peppermint and showcase beautiful seasonal produce like squash, cranberries, and chestnuts. Not only will your dishes taste incredible, but you’ll also be supporting local farmers and keeping your costs in check.

### 4. Cater to Different Dietary Needs
And let’s not forget about our diners with dietary restrictions! Try and have seasonal menus available that cater to every customer. Make sure to offer vegetarian, vegan, and gluten-free options that are just as delicious and festive as the rest of your menu. Clearly label these dishes so everyone can easily find something they’ll love.

### 5. Add Your Menu to Your POS System
![A blue graphic showing illustrations of holiday menu items | SkyTab](https://res.cloudinary.com/peter-white/image/upload/v1733778657/ST_Incontent_Crafting_the_Perfect_Holiday_Menu_for_Your_Restaurant_8f22a48882.png)
Don’t make things more complicated than they need to be for your staff. Keep everything streamlined by creating and organizing your seasonal menu items in your [restaurant POS system](https://www.skytab.com/).
- **Add the dishes**: Start adding seasonal [menu items to your POS system](https://shift4.zendesk.com/hc/en-us/articles/22521253074963-Create-Edit-and-Duplicate-Menu-Items-in-Lighthouse-Business-Manager-for-SkyTab-POS) ahead of time so that you can ensure everything is set up properly. 
- **Keep things organized**: Create and utilize a [menu tagging system](https://shift4.zendesk.com/hc/en-us/articles/360034521913-Create-or-Edit-Item-Tags-on-SkyTab-POS) so your staff can quickly identify seasonal dishes in the POS when they’re ordered.
- **Manage availability**: If you’re only offering your seasonal menu on specific days, set that [schedule](https://shift4.zendesk.com/hc/en-us/articles/7818327153683-Create-a-Schedule-for-SkyTab-Menu-Manager) up in your POS system so the right items appear when they’re supposed to. Adjust your [menu’s availability](https://shift4.zendesk.com/hc/en-us/articles/29797791125139-Configure-Menu-Availability-for-SkyTab-POS-in-Lighthouse-Business-Manager) based on time, day, and location (if you have more than one).
- **Set up courses**: If your holiday menu involves meals with multiple courses, ensure that [menu coursing](https://shift4.zendesk.com/hc/en-us/articles/360033980234-Menu-Coursing-on-SkyTab-POS) is arranged correctly in your POS system.

### 6. Create a Festive Atmosphere
Now, let’s talk about ambiance. Your holiday menu is just one part of the equation – you’ll also want to create a warm, inviting atmosphere that screams “holiday cheer!” 
Deck the halls (and your restaurant) with festive decorations, string lights, and cozy accents. Don’t forget to update your music playlist with seasonal tunes to complete the holiday vibe.

### 7. Prepare Your Staff
Of course, none of this matters if your staff isn’t on board. Take the time to train them on your new menu items so they can confidently recommend dishes and answer any questions your customers may have. Encourage them to taste everything so they can speak from experience and get just as excited about your holiday offerings as you are. 

And above all else, ensure that you’ve prepared a [holiday staffing plan](https://www.skytab.com/blog/restaurant-holiday-staffing-plan) so you have the team you need to execute. Go over blackout dates, time off, and seasonal schedules so everyone is on the same page.

### 8. Promote Your Holiday Menu
Once your menu is set and your staff is trained, it’s time to spread the word! Promote your holiday menu on various channels, like:
- **Social media**: Post about your seasonal offerings when they’re available. Use enticing photos to get mouths watering. 
- **Your website**: Publish your holiday menu so customers can browse what you’re offering. PS: If you don’t have one, now’s the time to [build a restaurant website](https://www.skytab.com/features/build-a-restaurant-website).
- **Targeted ads**: Set aside a budget for targeted ads on search engines. You want to ensure that when someone is searching for holiday dinner in your area, your restaurant comes up.
- **Email blasts**: Send emails out to your loyal customers, letting them know it’s time to dine in for the holidays. 

Across all of these platforms, don’t forget to highlight any special promotions or events you’ll be running throughout the season. If your restaurant doesn’t already offer [reservations and waitlists](https://www.skytab.com/features/reservations-and-waitlist), then now is the time to set that up.

### 9. Offer Gift Cards and Catering
And why stop at just dining in? Offer [gift cards](https://www.shift4.com/gift-card-program) to help your customers share the joy of your holiday menu with their loved ones and colleagues. It’s a great way to expand your reach and bring in some extra revenue during this busy time of year. You may even want to consider offering a bonus incentive for gift card purchases over a certain amount.

Holiday catering is also popular during this time of year. If it makes sense for your restaurant, consider offering catering services for your holiday menu. Let your restaurant be the centerpiece of holiday parties across your local area, from family gatherings to corporate events.

### 10. Analyze and Adjust
Last but not least, don’t be afraid to track the performance of your menu items and adjust as needed. Use [reporting and analytics](https://www.skytab.com/features/reporting-and-analytics) tools to track which dishes are flying out of the kitchen and which might need a little tweaking. Your POS system should be able to [run a menu item sales analysis](https://shift4.zendesk.com/hc/en-us/articles/21969842637203-Run-a-Menu-Item-Sales-Analysis-Report-on-SkyTab-Business-Intelligence**Bold**) to make this easier. Consider running promotions for top-sellers or modifying the recipe on underperforming dishes. 

And don’t forget the most invaluable metric of all: customer feedback. Let customer feedback guide your decisions and ensure you always offer the best possible holiday dining experience.

## Seasonal Success Starts With Your Menu
So there you have it, folks – your guide to creating a holiday menu that will have your customers coming back for more. 

Don’t forget to promote your offerings through various channels and train your staff to ensure smooth service during the busy holiday rush.

With a bit of creativity, planning, and holiday magic, you can make this season the most successful and memorable one yet for your restaurant. 

Happy holidays and happy menu planning!


People at a restaurant eating steak ordered from a holiday menu | SkyTab

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How to Craft the Perfect Restaurant Holiday Menu

As a restaurant owner or manager, you've likely noticed the surge in online ordering over the past few years. It’s no longer just a convenience — it's a necessity. Customers today expect the ease of ordering their favorite meals online, whether for delivery or pickup. 

If your restaurant lacks an efficient online ordering process, you might be leaving money on the table. So, let's dive into some of the top online ordering platforms and find out which is right for your business.

## Why Online Ordering is Essential for Restaurants
First things first — why is online ordering so crucial? The answer lies in changing consumer behavior. More and more people prefer the convenience of ordering food from their phones or computers. It’s quick and easy, and it saves them time. 

For restaurants, this shift presents a huge opportunity. Online ordering can significantly increase sales, streamline operations, and improve customer satisfaction. Plus, it’s a great way to gather valuable customer data that can inform your marketing strategies.


## Top 10 Online Ordering Platforms for Restaurants
In today’s online ordering industry, you may feel spoiled for choice — it seems like a new platform appears daily. However, not every platform is right for every restaurant.

Let’s take a look at some of the leading online ordering platforms and third-party delivery apps and dive into their key ordering features.

### 1. Uber Eats
![A screenshot of the Uber Eats for Merchants homepage](https://res.cloudinary.com/peter-white/image/upload/v1733325718/Uber_Eats_website_7cc7aafe24.png)
[Uber Eats](https://merchants.ubereats.com/) is one of the biggest names in online food delivery. Since acquiring Postmates, another online delivery platform, it has become the US's [second most downloaded food delivery app](https://www.statista.com/topics/12176/uber-eats/#topicOverview).

#### Key Features
Uber Eats offers a seamless experience for both restaurants and customers. Its extensive customer base and user-friendly app make it a go-to choice for many restaurants. The platform integrates easily with most POS systems, keeping your orders, sales, and menu items in sync.

With Uber Eats, you can fulfill delivery orders with their network of drivers or your own staff. You also have the ability to offer pickup.

Uber Eats also allows you to run ads and create promotions to reach a broader audience. You can even access customer insights and data analytics tools to anticipate trends and drive sales.

However, as with any third-party online ordering platform, you will have less control over the customer experience.

### 2. DoorDash
![A screenshot of the DoorDash for Merchants website](https://res.cloudinary.com/peter-white/image/upload/v1733325766/Doordash_website_00c02ca6c6.png)
Next up is [DoorDash](https://get.doordash.com/en-us/integrations), another heavyweight in the online food delivery arena. DoorDash is known for its extensive delivery network and strong marketing support. In fact, it’s the [most downloaded food delivery app in the United States](https://www.statista.com/statistics/1369528/food-delivery-app-downloads-united-states/).

#### Key Features
DoorDash offers a robust platform that integrates easily with existing POS systems. Conveniently receive DoorDash orders directly on your POS, improving order accuracy and removing the need for extra hardware. With DoorDash integration, you can track business performance and sync updates to your restaurant and menu.

You can attract new customers by listing your restaurant on the DoorDash marketplace. The company also provides marketing tools, like in-app advertising, discounts, brand licensing, and featured listings.

### 3. DoorDash Drive
![A screenshot of DoorDash Drive on the DoorDash for Merchants website](https://res.cloudinary.com/peter-white/image/upload/v1733325810/Doordash_Drive_website_0539728ec6.png)
[DoorDash Drive](https://get.doordash.com/en-us/products/drive-on-demand) is a white-label delivery service that allows restaurants to use DoorDash’s delivery fleet under their own branding. This might be a better fit if you like DoorDash’s offering but want more control.

#### Key Features
DoorDash Drive lets you maintain control over your brand while leveraging DoorDash’s delivery network. You can customize the delivery experience, from the packaging to customer communication.

This service allows you to offer delivery without relying entirely on a third-party platform. Instead, dashers can fulfill delivery orders directly from your restaurant’s website or app. 
However, while you gain more control, you also take on more responsibility for managing deliveries. 

### 4. Grubhub
![A screenshot of the Grubhub for Restaurants website homepage](https://res.cloudinary.com/peter-white/image/upload/v1733325848/Grubhub_website_a4eb09f283.png)
[Grubhub](https://get.grubhub.com/products/tech-integrations/) is another major player in the online ordering space, offering a vast customer base and comprehensive marketing tools. Coming in as the [fourth most downloaded food delivery app in the US](https://www.statista.com/statistics/1369528/food-delivery-app-downloads-united-states/), it has a massive reach you can’t ignore.

#### Key Features
Grubhub provides a full-service platform with online ordering, delivery, and marketing support. The platform easily integrates with many [restaurant POS systems](https://www.skytab.com/), so food orders from Grubhub go directly to your kitchen. The integration allows you to manage and fulfill orders from your POS system. It also syncs with your POS menu, so updates reflect in Grubhub automatically.

Grubhub’s extensive reach and strong marketing capabilities can help you attract more customers. The platform’s analytics tools are also beneficial for fine-tuning your operations.

Customers subscribed to Grubhub+, the platform’s paid subscription, benefit from free delivery and reduced service fees. [Amazon Prime subscribers](https://lp.grubhub.com/partner/grubhub-amazon-prime/) gain access to GrubHub+ for free, expanding this user base even more.

Like other third-party platforms, you have less control over the customer experience with Grubhub. However, you can further customize your integration with the GrubHub API.

### 5. Menufy
![A screenshot of the Menufy website homepage](https://res.cloudinary.com/peter-white/image/upload/v1733325900/Menufy_website_3312cec53d.png)
If you’re looking for a more flexible solution, [Menufy](https://restaurant.menufy.com/shift4) might be the platform for you. Menufy offers low-cost online ordering with a focus on customization.

#### Key Features
Menufy allows you to create a fully branded online ordering page for your restaurant. The platform integrates with various point-of-sale systems, making it easy to manage orders directly within your point of sale.

Their low-cost setup and branding options make it an attractive choice for smaller restaurants or those looking to maintain more control over their branding. Menufy comes with free benefits like:
- A restaurant-branded website with web hosting, custom design, menu entry, and domain registration
- Business listing on Menufy and the web
- Order alerts
- Menu updates
- 24/7 US-based support
- Dedicated account representative (available in English, Spanish, and Mandarin)

However, Menufy doesn’t offer the same level of marketing support as some of the bigger platforms. You might need to invest more in promoting your online presence.

### 6. TakeOut7
![A screenshot of the TakeOut7 website homepage](https://res.cloudinary.com/peter-white/image/upload/v1733325928/Take_Out7_c6635f547e.png)
[TakeOut7](https://www.takeout7.com/shift4-marketplace/) is an affordable multi-channel platform that focuses on providing restaurants with a seamlessly integrated online ordering solution. 

#### Key Features
Rather than use a third-party platform, TakeOut7 proposes an alternative: online ordering and delivery on your own website. TakeOut7 offers a range of features, including branded online ordering pages, customer analytics, and integrated marketing tools. 

The platform easily integrates with many POS systems, streamlining the connection between online ordering and restaurant operations. Online orders from TakeOut7 will print to your POS printers, just like in-store orders. Any changes made to your POS menu will also automatically sync to your TakeOut7 menu. Plus, the platform has built-in functionality that prevents your restaurant from being overrun by online orders.

### 7. Waitbusters
![A screenshot of the Waitbusters website homepage](https://res.cloudinary.com/peter-white/image/upload/v1733326010/Waitbusters_website_0d65685d22.png)
[Waitbusters](https://www.waitbustersdining.com/) is unique in that it combines online ordering with advanced customer engagement tools like reservation and waitlist management.

#### Key Features
Waitbusters offers online ordering alongside features like SMS notifications, reservation management, and waitlist functionality. This makes it a great option for restaurants looking to enhance the customer experience.

Waitbusters is more complex than some other platforms, so there may be a learning curve for staff. Additionally, its focus on customer engagement tools might make it more expensive than more straightforward solutions.

### 8. Folos
![A screenshot of the Folos website homepage](https://res.cloudinary.com/peter-white/image/upload/v1733326055/Folos_website_89035333eb.png)
[Folos](https://foodonlineorderingsystems.com/) offers a straightforward online ordering solution with an emphasis on customization and loyalty programs.

#### Key Features
Folos allows you to create a customized online ordering experience with a loyalty program to reward repeat customers. The platform integrates with many point-of-sale solutions, making it easy to manage and sync orders and menus.

Folos’s loyalty programs can help drive repeat business. Plus, the customization options allow you to maintain your restaurant’s unique branding. However, Folos doesn’t offer as many marketing tools as larger platforms, so you might need to do more promotion on your own.

### 9. inhousedelivery.com
![A screenshot of the inhousedelivery.com website homepage](https://res.cloudinary.com/peter-white/image/upload/v1733326127/inhousedelivery_website_9f3bb8e8ec.png)
[inhousedelivery.com](http://inhousedelivery.com) is a platform that offers restaurant-branded delivery services, giving you full control over the customer experience. While not an online ordering platform in its own right, inhousedelivery.com can support the platform that you choose to utilize for your restaurant.

#### Key Features
With inhousedelivery.com, you can set up your own custom delivery service. The solution directly integrates with your existing online ordering platform and POS software. You can either route deliveries to your staff or use their nationwide network of drivers.

Their solution lets you track all order statuses and GPS locations in real time on their online dashboard and mobile app. You'll be notified if any issues arise, like a late pick-up, and can view proof of delivery instantly.

inhousedelivery.com offers complete control over customer data, allowing you to build direct relationships with your customers. However, managing your own delivery service requires more resources and can be challenging for smaller restaurants.

### 10. SkyTab Online
![A screenshot of the SkyTab Online website page](https://res.cloudinary.com/peter-white/image/upload/v1733326177/Sky_Tab_Online_website_6ba5f4df82.png)
Last but not least is [SkyTab Online](https://www.skytab.com/features/online-ordering) – a restaurant online ordering system you can control. Built into SkyTab POS systems, SkyTab Online is a fully customizable online ordering platform.

#### Key Features
Because SkyTab Online is baked into SkyTab POS, it’s seamlessly integrated into every facet of SkyTab restaurant technology. All orders automatically sync to your point-of-sale system, kitchen, and menu. It’s easy to manage orders, too, with built-in order throttling to prevent the kitchen from being overwhelmed. 

SkyTab Online offers a branded, customizable storefront that seamlessly connects to your restaurant’s website. Checkout is simple and intuitive for customers, whether they’re ordering curbside pickup, takeout, or delivery.

You won’t have to worry about sharing customer data, either. SkyTab Online lets you keep it all in-house to create targeted marketing campaigns and boost sales. You can even create your own loyalty program, rewarding customers for every order.

## Cost of Online Ordering Platforms
A platform’s feature set isn’t the only reason you should choose it as your online ordering service. Pricing can be a deal-breaker depending on your business’s needs and budget. There’s lots to consider, including:
- Commission fees
- Delivery fees
- Subscription plans
- Payment processing fees
- Region-specific pricing

The pricing available to your restaurant can vary depending on the POS system that you use. Some integrations will offer out-of-the-box pricing, while others may have lower costs due to partnerships with your POS provider. For example, SkyTab negotiates cost-effective rates for its merchants with several online ordering integrations.

If you’d rather not worry about cost, SkyTab Online is a free service available for any restaurant using SkyTab POS. There are no commission fees, so that you can keep all the profits from every online order. 

## Order Up: Choosing the Best Online Ordering for Restaurants
Online ordering is no longer optional — it’s a critical component of a successful restaurant business. Whether you choose a third-party platform or a customizable option, offering online ordering is essential for your business.

Ready to take your restaurant to the next level? Explore these platforms, assess your needs, and start offering your customers the convenience of online ordering today.

## FAQs About Online Ordering Platforms
#### How do I decide which online ordering platform is right for my restaurant?
Before choosing an online ordering platform for your restaurant, consider the following and compare:
- Cost and fees
- Integrations
- Customer support
- Customization and branding
- Marketing tools
#### How much do online ordering platforms cost?
Costs vary depending on the platform, features, and your order volume. Some platforms charge a monthly fee, others take a commission per order, and some offer a combination of both. Be sure to factor in setup fees, transaction fees, and any additional costs for premium features.
#### How do I ensure that an online ordering platform integrates with my existing systems?
Many platforms offer seamless integration with POS systems, but it’s crucial to verify this to avoid any disruptions in your workflow. For example, [SkyTab POS integrates](https://www.skytab.com/features/third-party-integrations) with all of the platforms we talked about today.



A delivery person picking up an online order from an employee in a restaurant | SkyTab

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Online Ordering for Restaurants: Top 10 Platforms

The restaurant industry is constantly innovating — and so are we! We’re dedicated to providing all of our SkyTab businesses with the latest and greatest tools they need to succeed in the ever-changing world of food and beverage.

Our latest release is bringing your business power, efficiency, and accuracy with next-gen hardware and software solutions.

Ready to dive into what SkyTab is bringing to the table? Let’s get started!

## SkyTab Kiosk
![SkyTab Kiosk](https://res.cloudinary.com/peter-white/image/upload/v1729875593/Kiosk_POS_1017_item_order_shadow_1_e23c08a494.png)

Are you looking for a way to add self-service to your restaurant? Whether you’re running a quick-service restaurant or a stadium with concessions, offering customers the ability to complete orders independently can be a game-changer. That’s why we’re introducing [SkyTab Kiosk](https://www.skytab.com/features/restaurant-kiosk): the future of self-service.

We designed [SkyTab Kiosk](https://shift4.zendesk.com/hc/en-us/sections/34207477706259-SkyTab-Kiosk) to be convenient and easy to use — for both you and your customers. Our self-service solution can elevate your service with:

- **Simple Self-Ordering**: Customers are directed to order and pay with step-by-step prompts on an intuitive touchscreen, reducing wait times and increasing order accuracy.
- **Front-Of-House Efficiency**: Kiosk orders flow right into the POS and your kitchen, and customers stay connected with SMS order notifications, ensuring smooth operations.
- **Seamless Transactions**: SkyTab Kiosk accepts Google Pay, Apple Pay, EMV, NFC, and swipe backup payments. Plus, customers can leave feedback with e-receipts.

## SkyTab KDS Bump Bar
![SkyTab KDS bump bar](https://res.cloudinary.com/peter-white/image/upload/v1729882257/Bump_Bar_1_3f412ab365.png)
Are you looking for a way to streamline your back of house? A kitchen display system is essential — but we’re taking it up a notch. That’s why we’re introducing the new [SkyTab KDS Bump Bar](https://shift4.zendesk.com/hc/en-us/articles/34204383916947-SkyTab-KDS-Bump-Bar-Specifications).

We’ve designed this bump bar to support all of the power of your KDS without needing to touch the screen. Built with durability and accuracy in mind, our new bump bar is kitted out with:

- **Rugged Hardware**: An all-aluminum housing helps this bump bar withstand the harshest kitchen environments.
- **Resistant Buttons**: This bump bar is built to last — dust, dirt, water, and grime stay out with 20 sealed, long-life magnetic buttons.
- **Intuitive Layout**: Keys on this bump bar are laid out for efficiency so staff can quickly access all functions, including Ticket and Item-level interactions.
- **Scroll Wheel**: Say goodbye to directional buttons. Our bump bar features a one-of-a-kind scroll wheel that allows for quick and precise accuracy.

## Back Office Enhancements
Want to find out about SkyTab’s latest releases as soon as they’re available? Or, are you ready to start using our latest features, but you’re not sure where to start?

We want to make it easy for you to take advantage of every new and existing SkyTab feature. That’s why we’ve introduced two new enhancements to Lighthouse Business Manager: Grow My Business and Notification Center.

### Grow My Business
![A screenshot of Grow My Business in the SkyTab Lighthouse Business Manager](https://res.cloudinary.com/peter-white/image/upload/v1729878715/Grow_My_Business_bd0ad182d1.png)
Alongside the release of SkyTab Kiosk, existing SkyTab merchants can access “Grow My Business”  within Lighthouse Business Manager.

This new page centralizes SkyTab’s latest products and features for convenient access. Simply browse what’s available and click “Start” to begin setup. Yes, it’s that easy!

From there, you’ll be guided through the relevant steps to set up your chosen product or feature in just a few clicks.

### Notification Center
![A screenshot of Notification Center in the SkyTab Lighthouse Business Manager](https://res.cloudinary.com/peter-white/image/upload/v1729878787/Notification_Center_6b6dd87473.png)
Want to be the first to know about our latest releases and major features? Stay up-to-date with the new Notification Center in Lighthouse Business Manager. Clicking on any notification will give you more information and next steps.

We’re also keeping you in the know with In-App Notifications on your SkyTab POS system. Users with admin/manager positions will be notified of every major release and can simply scan the included QR code to learn more.

## Even More Upgrades:
It doesn’t stop there! We’ve packed this release with even more features and upgrades to continue elevating your SkyTab experience.

Check out what else we’ve been cooking!

- [**Multi-Round QR Ordering**](https://shift4.zendesk.com/hc/en-us/articles/22764853427347-SkyTab-QR-Pay-Overview): We’ve upgraded SkyTab QR Pay to support even more use cases. Customers paying with a QR code can now open a tab and order another round without re-entering their credit card information.
- [**Finalize Tips Immediately**](https://shift4.zendesk.com/hc/en-us/articles/34232480009875-Finalize-Tips-Immediately-on-SkyTab-POS): To simplify payment capturing and tip adjustments, we’ve changed how pending tips are identified and renamed a business-level setting within your SkyTab POS system.

## Transform Operations with Our Latest Upgrades
All of these new SkyTab solutions and features are ready to supercharge your business.

_SkyTab Kiosk will be available to order by early November and SkyTab KDS Bump Bar will be available in mid-November._

SkyTab Kiosk on a blue background with white text "See What's New with SkyTab"

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SkyTab’s Latest Release: Kiosk, Bump Bar, and More

In the U.S. service industry, tipping can be a vital part of employee compensation. Yet, the way tips are distributed can significantly impact employee satisfaction and business efficiency. 

Two common methods for distributing tips are tip pooling and [tip sharing](https://www.skytab.com/resource-center/tip-share-on-sky-tab-pos). This blog post will clarify the differences between these methods and help you determine which is best for your business and employees — tip pooling vs. tip sharing.

## The Case for Tipping in Restaurants
Global approaches to tipping are highly variable. As with many cultural practices, context and precedent are major factors in whether tipping is expected and even accepted. 

According to [Business Insider](https://www.businessinsider.com/hate-tipping-here-are-12-countries-where-you-dont-have-to-2014-4), in countries like Japan, tipping can actually come across as rude because excellent service is the expected standard. 

Conversely, in the United States the practice of tipping in restaurants is a hotly debated topic. The food service industry has historically relied on customer tipping as a core component of its employee compensation model since they typically don’t make full minimum wage. 

In a [survey of roughly 4,000 tipped restaurant workers](https://www.restaurantbusinessonline.com/workforce/servers-dont-want-lose-tip-credit-new-research-shows), 90% prefer their current compensation model to earning a higher, employer-issued wage. 

Opponents of the tip credit in the United States assert that the practice puts too much pressure on voluntary contributions from diners when restaurant operators could guarantee a higher and predictable base wage. Union-backed group One Fair Wage cites third-party research that shows tips would not drop if food service workers were paid the same wage as back-of-house restaurant employees.

Wherever your restaurant stands on the on-going tip credit debate, if you accept tips today, you will want to have a firm strategy in place for how to distribute them. 

## What is Tip Pooling?
Tip pooling involves collecting all tips received by employees and redistributing them evenly among the staff.

So, how does tip pooling work? Usually, all tips received during a shift are placed into a common pool. At the end of the shift, the total amount is divided among the employees, often based on hours worked or a predetermined formula.

### Pros and Cons of Tip Pooling for Restaurants
Compared to tip sharing, tip pooling has its own set of advantages and disadvantages. 

First, let’s see how it can be beneficial. Because tip pooling redistributes all collected tips equally, it ensures that all staff — including those in less visible roles (such as bar backs or table bussers) — receive a fair share of tips. It also encourages teamwork and a cooperative environment because everyone on the shift stands to benefit from a positive guest experience. And, ultimately, pooling tips can enhance morale by reducing unfriendly competition among staff.

Now, let’s take a look at some potential drawbacks. Some may deem this distribution is unfair —  high-performing employees might feel their efforts are not adequately rewarded. Also, some employees may be dissatisfied if they feel others are not contributing equally, even though they are being tipped the same.

## What is Tip Sharing?
Tip sharing involves employees keeping a portion of their own tips and contributing a part to support staff who do not directly receive tips. It is also referred to as “tipping out.”

How does tip sharing work? Employees, such as servers or bartenders, keep a majority of their tips earned but share a portion with support staff like bussers, hosts, and kitchen workers. This distribution can be based on a percentage of total tips or calculated based on specific factors such as total sales, alcohol sales, or number of guests served. 

Typically, your [restaurant POS system](https://www.skytab.com/) will allow you to [configure tip sharing](https://shift4.zendesk.com/hc/en-us/articles/29626069064979-Configure-Tip-Share-Suggestions-on-SkyTab-POS), where you can specify which roles are eligible to participate in tip sharing.

### Pros & Cons of Tip Sharing for Restaurants
Because tip sharing has a different distribution model than tip pooling, it has its own unique benefits and drawbacks.

Let’s start with the benefits. Because tip sharing allows employees to keep a portion of their tips and share the rest, it rewards employees directly based on their individual service quality. This motivates them to provide excellent service to increase their own tips. Also, jobs with shared responsibilities can be easily tipped equitably.

However, sharing tips may create competition rather than collaboration among staff because of how it incentivizes individual performance. It can also lead to resentment if employees feel the sharing is inequitable.

## Which Tip Method is Best for Your Business?
![Illustration portraying tipping with cash or a card | SkyTab](https://res.cloudinary.com/peter-white/image/upload/v1727804636/ST_In_Content_How_to_Choose_Between_Tip_Pooling_vs_Tip_Sharing_for_Your_Restaurant_49dada6b5e.png)
Neither tip method is objectively superior over the other. They’re also not required to implement, and you may decide that you’d rather stick to a traditional tipping model. Or you may not want to accept tips at all. Whatever you decide, you’ll first want to consider the following factors:

- **Business Type Considerations**: The type of business you run may determine how you approach tipping. For example, if you want to [open a pizza shop](https://www.skytab.com/blog/opening-a-pizza-shop), your perfect tipping structure may be different than a table-service restaurant — service models and employee roles play a part.
- **Employee Preferences**: Understanding your employees' preferences is crucial. Conducting surveys or holding discussions can provide insights into what will work best for your team.
- **Financial Implications**: Consider the financial impact on both employees and the business. Ensure that the chosen method aligns with your overall business goals, Department of Labor, and state laws to help maintain employee satisfaction.

## Legal Compliance for Tip Pooling or Tip Sharing
Different regions have specific legal guidelines governing both methods. Employers must ensure compliance with local labor laws to avoid legal issues.

In the US, the [FLSA](https://www.dol.gov/agencies/whd/fact-sheets/15-tipped-employees-flsa) (Fair Labor Standards Act) enforces guidelines for employers to stay compliant when using tip pooling or sharing in their business. These regulations mostly depend on how your employees are paid — tipped employees who are paid under the minimum wage have a different set of rules than tipped staff who are. 

The following is outlined in the FLSA guidelines:

- Employers are allowed to require employees to share or pool tips with other eligible employees.
- There is no limit on the percentage or amount of the contribution of each employee.
- Employers must notify tipped employees of any required tip contribution amount.
- Employers, managers, and supervisors are not allowed to receive tips from a tip pool or share.
- If employees are paid below minimum wage (with a tip credit), then the employer can only impose a mandatory tip pool that includes employees who are traditionally tipped (waiters, bussers, bartenders, etc.)
- If employees are paid a direct (or cash) wage equal or above the federal minimum, then the employer can impose a mandatory tip pool that includes employees who are not traditionally tipped (dishwashers and cooks, for example).
- Any tips collected in a pool or share must be distributed at the regular payday for the workweek or period.

Now, this just covers federal US guidelines. Specific US states may also have additional regulations on top of these. If you’re outside of the US, then you’ll need to do your research to find out what your local government enforces. Regardless of your location, do your due diligence to ensure compliance.

## Best Practices for Implementing Tip Pooling or Tip Sharing
Whether you’ve chosen tip pooling or tip sharing as the best model for your restaurant, you should still follow the same best practices to ensure that everything runs smoothly. Keep the following in mind when adjusting your [employee management](https://www.skytab.com/features/labor-management) to include a new tipping method.

### 1. Clear Policies
Establish clear, written policies to ensure all employees understand the tip distribution process. Your tip policies need to be able to answer the following questions:
- Who is participating in the tip pool or tip share?
- What percentage of tips will be pooled or shared?
- How is the tip pool or tip share percentage calculated (total tips, net sales, gross sales, etc.)?

### 2. Communication
Maintain transparent communication with employees about how tips are collected and distributed. Every employee should have the same understanding of how your tipping system is going to work so that they can have the right expectations.

### 3. Monitoring and Adjusting
Is your tipping system still working? Regularly review the effectiveness of your chosen method and be open to adjustments based on employee feedback and business needs. A POS system with real-time [restaurant analytics](https://www.skytab.com/features/reporting-and-analytics) should help you gain insight into how your sales are being affected.

## Choosing the Right Method — Tip Pooling vs. Tip Sharing
As a restaurant owner, there’s no one-size-fits-all solution for tipping. The right approach for your restaurant depends on your business model, operational setup, employee preferences, and overall goals. It can also vary based on your geographical location and customer base. 

Both methods have their pros and cons, and the best approach often involves considering your specific circumstances and legal requirements.


_Disclaimer: This content is provided solely for informational purposes and is not intended to serve as accounting, tax, legal, or other professional advice. You are solely responsible for your own compliance with laws and regulations. You should contact your accountant, attorney, or other relevant advisors for advice specific to your circumstances._


Restaurant employee counting tips as an example of tip pooling or tip sharing | SkyTab

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How to Choose Between Tip Pooling vs. Tip Sharing for Your Restaurant

Is your restaurant in need of a rescue? We’re answering the call!

At Shift4, we take pride in supporting small businesses and providing them with the tools they need for success. That’s why we launched the SkyTab Rescue Mission last year — where we awarded two deserving businesses with a complete SkyTab POS system, a $20,000 business grant, and a consulting session with our friend [Jon Taffer of Bar Rescue](https://jontaffer.com/bar-rescue/).

We’re so proud to announce that we’re bringing back the SkyTab Rescue Mission in a big way! This year, we’re awarding not two — but **FIVE** — bars or restaurants with a chance to transform their business. 
Want in on the action? Read on to learn more!

## What is SkyTab Rescue Mission?
[SkyTab Rescue Mission](https://lp.skytab.com/rescuemission) is a program designed to give five lucky winners a proverbial lifeboat — whether your business has fallen on hard times or you’re trying to get the restaurant of your dreams to reach new heights.

Each winner will receive:

![SkyTab Rescue Mission rewards - complete POS system, $20,000 business grant, consulting with Jon Taffer](https://res.cloudinary.com/peter-white/image/upload/v1725037884/Sky_Tab_Rescue_Mission_Reward_graphic_0583a2e231.png)


That’s right – we’re awarding a total of $100,000 in prize money to Rescue Mission winners! In addition to a complete SkyTab POS system and consulting session with Jon Taffer for each winner, we’re giving five businesses a thrilling opportunity to transform their future.

Check out this special message from Jon Taffer to learn more:


<div style="padding:56.25% 0 0 0;position:relative;"><iframe src="https://player.vimeo.com/video/825505194?badge=0&amp;autopause=0&amp;player_id=0&amp;app_id=58479" frameborder="0" allow="autoplay; fullscreen; picture-in-picture; clipboard-write" style="position:absolute;top:0;left:0;width:100%;height:100%;" title="Introducing: SkyTab Rescue Mission"></iframe></div><script src="https://player.vimeo.com/api/player.js"></script>


## How to Apply for a SkyTab Rescue Mission

Don’t worry – applying for a SkyTab Rescue Mission is easy. Any current bar or restaurant owner or manager can [apply](https://lp.skytab.com/rescuemission) to the contest for a chance to win. Applicants do not need to be current Shift4 or SkyTab customers (but they can be).

The contest opens on **September 3, 2024**, and all applications must be submitted by 11:59 PM EST on **October 14, 2024**, to be considered.

For a chance to win a Rescue Mission from SkyTab, simply [complete the application](https://lp.skytab.com/rescuemission). The application includes the following:

- Contact information
- Details about the restaurant
- Short video submission
- Media release requirement

### What Should be Included in the Video Submission?
We want to hear your story! Record a 2-minute (or less) video about your restaurant and why it needs a SkyTab Rescue Mission. Let us know how you plan to use your grant funds if you’re selected as a winner. Do you need a remodel? More staff? A brand new menu? We want to know!


## Will You Be the Next SkyTab Rescue Mission Winner?

Winners of the SkyTab Rescue Mission Contest will be announced in December 2024. Take a few minutes to film a video and submit your application; you might be one of them!

Do you know any bars or restaurants that may need a rescue? Make an impact and spread the word on social media using **#STRescueMission**.

Follow SkyTab on [Instagram](https://www.instagram.com/skytabpos/), [Facebook](https://www.facebook.com/SkyTabPOS/), and [X (formerly Twitter)](https://x.com/skytabpos) to stay up-to-date on the contest. 

## FAQs About the SkyTab Rescue Mission

### How do I enter the Rescue Mission Contest?
For your chance to win a Rescue Mission from SkyTab, simply complete the application. The application includes contact information, some details about your business, a short video submission, and a media release requirement.

### Am I eligible to apply for this contest?
Applicants of the SkyTab Rescue Mission contest must own or manage an existing restaurant or bar.

### When will the winners of the Rescue Mission contest be announced?
Winners of the SkyTab Rescue Mission Contest will be announced in December 2024. All contest entrants will receive communications via email at this time.

### What should be included in the video submission?
Your original video submission should include an explanation of why your restaurant needs a SkyTab Rescue Mission and how you plan to use the grant funds if you're selected as a winner. The video must not exceed 2 minutes in length and should not include copyrighted music that you do not own.

### What are the terms and conditions for this contest?
Terms and Conditions and Terms of Use for the SkyTab Rescue Mission contest can be [found here](https://app.instapage.com/route/23744960/?url=lp.shift4.com/rescuemission-terms).


SkyTab Rescue Mission Jon Taffer pictured next to SkyTab devices and endorsing SkyTab 

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Announcing the SkyTab Rescue Mission: Win $20,000, Get SkyTab POS, & Meet Jon Taffer

Running a restaurant is a labor of love, but even the most successful businesses face challenges. One often overlooked hurdle? Chargebacks. 
A chargeback occurs when a customer disputes a credit card transaction with their bank, potentially leading to lost revenue, fees, and reputational damage for your business.

Are you frustrated with chargebacks affecting your bottom line (and your customers’ patience)? This guide will arm you with the knowledge and strategies to understand, fight, and minimize chargebacks.

## What are Chargebacks?
Before you can fight to prevent chargebacks, you must understand what they are. A [chargeback](https://www.shift4.com/blog/chargebacks-in-a-nutshell-a-guide-for-merchants) is a refund initiated by a bank for a credit card purchase. These happen when a cardholder (in this case, your customer) disputes a charge they deem fraudulent. 

While chargebacks were initially designed to protect customers from legitimate fraud, they are sometimes used to commit fraud themselves. In such cases, the onus is on your business to prove to the bank that the charge was legitimate.

### What Causes a Chargeback?
To effectively combat chargebacks, you need to understand what causes them. Here are some common culprits in the restaurant industry:

- **Friendly Fraud**: Customers sometimes claim they didn’t authorize the transaction, usually to avoid paying for an expensive meal or get a “free” meal.
- **Unrecognizable Charges**: Vague or unclear descriptors on credit card statements can lead to customer confusion and disputes.
- **Processing Errors**: Incorrectly entered amounts, duplicate transactions, or other processing mistakes on your end can result in a chargeback.
- **Quality of Service Disputes**: Customers can dispute charges due to dissatisfaction with food quality, service, or long wait times.
- **Card-Not-Present Fraud**: Unauthorized transactions using stolen credit card information are prevalent with [online ordering](https://www.skytab.com/features/online-ordering) and delivery.
- **Double Refunds**: Even if a customer has already been refunded, they may decide to issue a chargeback anyway, forcing you to pay twice.

## The Impact of Chargebacks on Restaurants
![Graphic with a dollar sign representing the impact of chargebacks on restaurants | SkyTab](https://res.cloudinary.com/peter-white/image/upload/v1723048404/ST_Incontent_Mastering_Restaurant_Chargebacks_A_Comprehensive_Guide_for_Business_Owners_57e9aed7fd.png)
While chargebacks don’t affect the restaurant industry the most — only [averaging at 0.12%](https://fitsmallbusiness.com/chargeback-statistics/) — they can still cause harm to your restaurant in a variety of ways.

Here’s why they’re more than just a minor inconvenience:

- You lose the revenue from the initial transaction, absorb the cost of the disputed goods, and face hefty chargeback fees.
- Dealing with chargeback requests requires valuable time and resources, which can prevent you from focusing on your core business.
- A high chargeback ratio can flag your business as high-risk to payment processors, damaging your reputation and potentially leading to higher fees or account termination.
- A fraudulent chargeback is extremely difficult to dispute and win, even if you provide all the relevant documentation and evidence.

Chargebacks can also affect different types of restaurants at varying rates. For example, [quick-service restaurants](https://www.skytab.com/restaurant-types/quick-service-restaurants) tend to experience a higher chargeback rate because they process a large volume of transactions in a short period of time.

## The Chargeback Representment Process
Knowing the enemy is only half the battle. Even if you’ve done everything possible to prevent chargebacks, they are sometimes unavoidable. Understanding how chargebacks work can help you better manage and contest them when they occur. 

Familiarize yourself with the [chargeback representment process](https://www.shift4.com/blog/the-representment-process-how-to-fight-chargebacks) to effectively protect your business: 

1. **Chargeback Filed**: When a customer decides to dispute a charge for goods or services, they go to the issuing bank and file a chargeback. That chargeback request is sent to the card network and the acquirer. 
2. **Fee Charged**: Once the customer initiates a chargeback, your business will be charged the fee. The fee level will depend on your contract.
3. **Representment Submission**: Next, the bank will request additional information from your business. With the help of your payment gateway, you will compile all relevant chargeback representment evidence (including documents receipts, shipping proofs, logs, signatures, etc.) You’ll send your payment processor this evidence, and they will submit any documents to the [issuing bank](https://www.shift4.com/blog/what-is-an-issuing-bank). 
4. **Final Judgment**: After reviewing the evidence from both parties, the issuing bank will decide whether the chargeback is upheld. If this is the case, then you will lose the funds. If you successfully win the dispute, you will receive the disputed amount back.

However, the story doesn’t always end there. If you’ve won the dispute, but the customer is still unsatisfied, they can still file for **pre-arbitration**. This will incur an additional cost to your business. Alternatively, if you did not win the dispute, you can file for **final arbitration** — this comes with the risk of losing and paying an even higher penalty, though.

### How to Win a Chargeback Dispute
We’ve gone over the representment process at a high level, but how exactly can you ensure you win a dispute against a fraudulent chargeback? Like consumers, merchants have rights, too — so we’ll show you how to exercise them.

To give your business the highest chance of success, you’ll want to follow these steps:

#### 1. Gather All Evidence
To defend your business, you must prove that the transaction was legitimate and the chargeback is unwarranted. Compile as much evidence as possible, such as:

- **Transaction Details**: This could include receipts, order confirmations, or signed credit card slips – anything that confirms the purchase took place.
- **Customer Information**: Order details, contact information, and any communication logs (emails, messages) related to the transaction can be helpful.
- **Proof of Service**: For dine-in, this might include reservation records or POS system timestamps. For online orders, provide delivery confirmations or pick-up verification.
- **Additional Documentation**: Think outside the box! If a customer claims they never received their food delivery, provide GPS records from your delivery app.

#### 2. Structure Your Evidence
Now that you have your evidence, it’s time to present it clearly and concisely. Don’t overwhelm the bank with a jumbled mess of documents. Instead, fill out the chargeback representment form provided by your payment processor. Check out [Shift4’s form](https://shift4.zendesk.com/hc/en-us/articles/28075978125843-Dispute-a-Chargeback) below:

![Shift4 chargeback representment form | SkyTab](https://res.cloudinary.com/peter-white/image/upload/v1722441788/chargeback_dashboard_Shift4_805x1024_7a13dcb9a3.png)

Simply fill out the form and upload all your collected evidence to the appropriate section. You can learn more about how Shift4 aids in the chargeback representment process on our [knowledge base](https://shift4.zendesk.com/hc/en-us/articles/28075978125843-Dispute-a-Chargeback).

#### 3. Submit Your Dispute
With your compelling evidence package assembled, it’s time to submit your chargeback dispute. With Shift4, all documents are submitted on your behalf via our representment form. Working with a best-in-class processor like Shift4, built into SkyTab, gives you the tools you need to potentially increase your chances of winning this dispute. 

Remember, fighting chargebacks is a crucial part of running a successful restaurant. By being proactive and partnering with the right payment processor, you can significantly increase your chances of winning disputes and protecting your bottom line.

## Strategies for Managing Chargebacks
Chargebacks can be costly headaches for your business. Luckily, they can be managed and prevented. They exist to protect consumers and provide recourse when a transaction goes wrong, so your job is to ensure that those things don’t go wrong.

Outside of fraud, legitimate chargeback requests can be issued when:

- Refunds are not properly credited back to the customer’s account.
- Orders are lost in transit or significantly delayed.
- Website errors lead to duplicate charges or incorrect order processing.
- Charges are made with compromised or malfunctioning cards.

A top-notch payment processor like Shift4 will provide various advanced features to prevent these issues. Let’s dive into how your business can stay protected from and [cut back on chargebacks](https://www.shift4.com/blog/cut-back-chargebacks).

### 1. Card Security Codes
We’re all familiar with needing to input credit card security codes when checking out online. But they’re not just used in online shopping — if your restaurant accepts online orders or payments with QR codes, you should also capture those codes. These anti-fraud measures prevent illegitimate transactions on a customer’s card, lowering the risk of your business receiving a chargeback.

Because your business is being trusted with sensitive payment information, you must do your due diligence to ensure that it’s being protected and processed correctly. So, ensure that your card-not-present transactions are prompting for security codes. SkyTab, for example, has built-in CSC functionality for both [SkyTab Online](https://www.skytab.com/features/online-ordering) and [QR code payments](https://www.skytab.com/features/qr-code-ordering-and-payment).

### 2. 3DSecure
Because card-not-present transactions are more susceptible to fraud, your business should provide extra security to protect your customers when they make those transactions. That’s where [3DSecure](https://www.shift4.com/blog/3d-secure-2-stronger-authentication) comes in.

3DSecure is an authentication service that adds an extra layer of protection to transactions where the card is not present (like online ordering). This can help to prevent fraudulent transactions, which typically lead to chargebacks.

When your business uses 3DSecure, the liability shifts from you to the issuer for transactions successfully authenticated through the service. If a chargeback occurs, then the issuer will cover the cost.

### 3. Dispute Management
If you don’t have a way to manage the chargebacks that come through, you’ll have a more challenging time defending yourself from them. Your payment processor and [POS system](https://www.skytab.com/) should offer dispute management capabilities to help support you in the chargeback process.

With dispute management tools, all dispute activity can be aggregated, and everything you need to respond to a chargeback is in one easy-to-access place. As we covered earlier, Shift4’s chargeback representment form is one such tool, making it simple to upload documents and submit a response.

### 4. Retrieval Requests
Sometimes, customers don’t immediately jump to a chargeback when they see a transaction on their account that they don’t recognize. Let’s say that they simply forgot that they made the order, or a family member used their card without letting them know. In situations like these, where the customer doesn’t automatically assume fraud, they may first perform a [retrieval request](https://www.shift4.com/blog/understanding-reasons-behind-retrieval-requests) instead.

A retrieval request is simply a request for information about the transaction. This allows your business to respond and provide the relevant information to resolve customer confusion.

By responding to a retrieval request quickly, your restaurant can better prevent the likelihood of a chargeback. Your payment processor should make it easy to respond to these requests. For example, Shift4 provides all the forms you need to resolve these types of requests.

### 5. Address Verification
An incorrect address can lead to various issues, from delivery orders never showing up to incorrect billing information. If a customer orders online and never receives their food because the address was wrong, they may issue a chargeback.

The best way to avoid this situation is to ensure that your business has captured the correct address. That’s where the Address Verification Service comes in. With the correct address, your business can successfully deliver orders and capture accurate billing information. Continuously test your website’s checkout and online ordering functionality to ensure no issues. If problems arise — and they will — make sure your business stays aware and resolves them quickly with a refund.

### 6. Service Quality
Outside of online ordering and customer communication, sub-par customer service may be what’s hurting your business. If a customer has a bad experience at your restaurant — due to long wait times, sub-par food, or inattentive staff — their frustration may lead to a chargeback request.

Preventing these issues hits two birds with one stone — you’re preventing chargebacks from costing you money and reputation, and you’re improving the customer experience. And how can you do that? Better training.

Wait staff should work to provide the best service to customers when they choose your restaurant. Kitchen staff should be held up to standard regarding food quality. POS technology in your restaurant should keep everything running like a well-oiled machine. Stay on top of your workforce, and your customers will leave happier.

## Keeping a Lid on Restaurant Chargebacks
Yes, chargebacks are inevitable — but that doesn’t mean they have to be common. Now that you understand why they happen, how they work, and what you can do to prevent and dispute them, you can protect your business while staying on good terms with your customers and payment processor.

By staying proactive and having best-in-class payments tech to back you up, you can ensure that chargebacks stay managed rather than giving you a constant headache. 

_Disclaimer: This content is provided solely for informational purposes and is not intended to serve as accounting, tax, legal, or other professional advice. You are solely responsible for your own compliance with laws and regulations. You should contact your accountant, attorney, or other relevant advisors for advice specific to your circumstances._


Restaurant owner mastering chargebacks on his laptop | SkyTab

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The Ultimate Guide to Restaurant Chargebacks for Business Owners

Maintaining a successful business means keeping everything up to date — and that includes your POS tech. That’s why we’re constantly innovating and updating SkyTab to keep up with the demands of a modern restaurant environment.

With our latest update, we’re giving you more ways to supercharge your business, from advanced customization to streamlined operations. 

Are you ready to find out what we’ve been cooking for the latest [SkyTab update?](https://releasenotes.skytab.com) Let’s dive in!

## Menu Availability
![An animated GIF showing how the Menu Availability feature works for SkyTab POS.](https://res.cloudinary.com/peter-white/image/upload/v1720448694/menu_c5628bf67d.gif)
Does your menu change depending on time, day, or location? Remembering every change can be tough for staff, reducing the speed of service. That’s why we’ve added the [Menu Availability](https://shift4.zendesk.com/hc/en-us/articles/29797791125139-Configure-Menu-Availability-for-SkyTab-POS-in-Lighthouse-Business-Manager) feature!

Now, you can customize your menu in [SkyTab POS](https://www.skytab.com/) and [SkyTab Mobile](https://www.skytab.com/features/mobile-ordering-and-payment) to only show what’s available then and there.

### How Does it Work?
You can easily customize the visible menu based on the following factors:

- **Time** (with day parts and/or a custom schedule)
- **Location** (with revenue center)
- **Specific Dates** (including single day, multiple concurrent days, and multiple specific dates)

Both Menu Departments and specific menu items can be scheduled to appear based on these factors. Hidden menu parts will still be available by manager override.

## Dynamic Pricing
![An animated GIF showing the Dynamic Pricing feature for SkyTab POS.](https://res.cloudinary.com/peter-white/image/upload/v1720447797/dynamic_pricing_gif_66e17dd19e.gif)
Do your menu prices fluctuate based on when and where you’re doing business? We’ve added the [Dynamic Pricing](https://shift4.zendesk.com/hc/en-us/articles/29860071217299-Configure-Dynamic-Pricing-for-SkyTab-POS) feature to help make that easier!

These newly enhanced settings will allow you to customize your menu’s prices better. Set custom override dates, schedule prices by day part, and assign revenue centers to multiple price groups. 

### How Does it Work?
We’ve done a couple of things to make this new feature possible:

- **Overhaul of Scheduled Pricing**: This allows the assignment of Revenue Centers for multiple active price groups. It also enables scheduling by day part and custom override dates.
- **Pricing Rules**: These have been extended to the Department level and inherited or overridden by the items within.
- **New Pricing Rule**: We’ve introduced this rule for flat dollar increase or decrease amounts

With these new capabilities, you can easily configure pricing that dynamically shifts based on your needs!

## Tip Sharing Suggestions 
![An animated GIF showing how the new SkyTab POS Tip Sharing feature works.](https://res.cloudinary.com/peter-white/image/upload/v1720447711/tip_sharing_gif_de8f226755.gif)
Do you want an easier way to manage tips between your tipped and non-tipped employees? How your business manages tip sharing can significantly impact your team’s morale and your restaurant’s success.

We’ve introduced advanced [Tip Share Suggestion](https://shift4.zendesk.com/hc/en-us/articles/29626069064979-Configure-Tip-Share-Suggestions-on-SkyTab-POS) settings to simplify this process. With this new feature, you can ensure that all jobs are compensated appropriately with preconfigured and calculated tip amounts.

We’ve also made [reporting](https://shift4.zendesk.com/hc/en-us/articles/29625033253523-SkyTab-POS-Tip-Share-Suggestions-Reporting) more accurate to take-home tip totals, ensuring proper tax liability is applied to employees.

### How Does it Work?
Custom tip sharing rules can be created to define jobs that get a suggestion and jobs to which the suggested amount should go. These rules define amounts as a percentage of either total tips (including gratuities), net sales (filtered by Revenue Class), or gross tips (filtered by Revenue Class).

Here’s what the [Tip Share Suggestions workflows](https://shift4.zendesk.com/hc/en-us/articles/29624201400723-SkyTab-POS-Tip-Share-Suggestions-Workflows) look like:

- **Employee Dashboard**: Tip sharing amounts can be entered using a dedicated button on the Employee Dashboard. Entered amounts can be adjusted at any point before clocking out. 
- **Clock-Out Process**: Alternatively, tip sharing amounts will also be prompted as a part of the employee clock-out process. These amounts will be finalized once the employee clocks out.

Both methods have Total Suggest Tip Share amounts shown on the entry keypad for quick reference.

## Even More Upgrades
We’ve only scratched the surface of the latest SkyTab update. Our team has been hard at work introducing new features and improving existing ones to make your experience that much better. 

Check out everything else we’ve deployed!

- [**Order & Call Numbers**](https://shift4.zendesk.com/hc/en-us/articles/29895098558611-Configure-Order-and-Call-Numbers-on-SkyTab-POS): Streamline order entry, guest check display, kitchen/bar slip printing, and SkyTab KDS with a unified numbering system. Numbers on Guest Checks are more prominent, making it easier for the kitchen and bar to reference order numbers.
- [**KDS Prep Times**](https://shift4.zendesk.com/hc/en-us/articles/29683681715731-Configure-Prep-Times-by-Item-and-Modifier-for-SkyTab-KDS): Build more guidance and direction on how and when items should be prepared in the kitchen with [Prep Times](https://vimeo.com/957713509) on SkyTab KDS. Standardizing prep times ensures all ticket items are completed at the same time, increasing speed and accuracy. 
- [**KDS Multi-Stage Fulfillment**](https://shift4.zendesk.com/hc/en-us/articles/30019010065683-Configure-SkyTab-KDS-Multi-Stage-Fulfillment): Manage how tickets flow from one station to another with Multi-Stage Fulfillment. Easily configure the KDS to support complex routing, two-stage expo fulfillment, and full assembly line style preparation across multiple stations.
- [**Transaction Manager Data & Filter Additions**](https://shift4.zendesk.com/hc/en-us/articles/29796797024019-View-Departments-or-Items-Hidden-by-Lighthouse-Business-Manager-Configuration-on-SkyTab-POS): Easily view departments or items hidden on your SkyTab POS with the Lighthouse Business Manager (LBM) configuration.
- [**Gift Card User Permission**](https://shift4.zendesk.com/hc/en-us/articles/7038943787539-Shift4Gift-Configuration-Using-Lighthouse-Business-Manager): Assign Shift4Gift-level permissions to employees to assist in managing gift cards more easily. Permissions can be set to manage the ordering website, order new cards, access balance reports, and order fulfillment.

## Supercharge Operations with Our Latest Features
All of the above features are available to all SkyTab merchants right now! 
Do you have any questions about the new update or need help setting things up? Check out our [Knowledge Base](https://shift4.zendesk.com/hc/en-us/articles/29792449311251-SkyTab-POS-Summer-2024-Launch) for more information on each feature and don't forget to subscribe to [future updates](https://releasenotes.skytab.com). 

SkyTab POS devices with the text "See What's New with SkyTab"

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SkyTab’s Latest POS Update: Explore the Newest Features

As a restaurant owner, you understand the importance of accepting credit cards. In today's digital age, most customers prefer convenient and easy payment methods, and credit cards are one of the most popular choices. This article will provide some insight into accepting credit cards at your restaurant.

## Understanding Restaurant Credit Card Processing
How does a credit card interacting with your [restaurant POS system](https://www.skytab.com/blog/restaurant-pos-system-features) turn into a payment in your bank account? Let's lift the curtain and take a peek behind the scenes.

### How Are Credit Card Transactions Processed?
Each step of the credit card transaction process is crucial in ensuring seamless payments for your restaurant. While it may seem like a mystery, it’s actually a straightforward process. Here are the three major steps:

#### Step 1: Authorization
When your customer uses their credit card, the first step begins. The card details are swiped, inserted, tapped, or entered into the system, and the payment processor relays this information to the cardholder's [issuing bank](https://www.shift4.com/blog/what-is-an-issuing-bank) for authorization. The bank evaluates the transaction, checking for sufficient funds and potential fraud red flags, before sending a response back to the processor.

#### Step 2: Clearing
If the transaction receives the green light from the cardholder's bank, the payment processor forwards this validated transaction to the relevant card network, such as Visa or Mastercard. The credit card network then communicates with the restaurant's [acquiring bank](https://en.wikipedia.org/wiki/Acquiring_bank) to finalize the transfer of funds.

#### Step 3: Settlement
Finally, the settlement process takes center stage. The funds from the approved transaction eventually reach your restaurant's bank account, typically within one or two business days. This marks the completion of the credit card transaction.

## How to Reduce Credit Card Processing Fees for Restaurants
![Credit cards and iconography implying credit card processing fees | SkyTab](https://res.cloudinary.com/peter-white/image/upload/v1722454972/ST_Cover_Credit_Card_Processing_Fees_for_Restaurants_a81d233745.png)
Before you start sweating over credit card processing fees, know there are strategies to trim down these costs. When you choose a company that provides both the POS system and payment processing, you can achieve a lower total cost since there is often cost-savings associated with consolidating vendors. 

### Implement Cost-Saving Measures
There are options available on many POS systems to help offset your business expenses. Typically, a standard pricing model will show one transaction total on the [POS system](https://www.skytab.com) or receipt, regardless of the payment method. As a result, your restaurant pays the credit card processing fee out of pocket.

However, there are several methods that you can use to reduce your costs:

- **Dual Pricing**: Using the “dual pricing” model, you can display both a cash price and a non-cash price on the receipt. The cash price can be discounted, meaning the non-cash price can be higher to help offset your expenses.
- **Supplemental Fees with Discount**: The “supplemental fee” method charges a fee to all transactions, regardless of how the customer pays. Think of service fees, delivery fees, etc. However, you also have the option to discount any transaction of the supplemental fee as you see fit. It’s important to note that this is not a surcharge.
- **Cash Discount**: The “cash discount” method means offering a discounted price for cash transactions instead of card transactions. However, the stipulation is that you must display the non-cash price as well as the cash price. This ensures that you stay compliant with Card Association regulations.

Typically, the Dual Pricing model is the most common and compliant. If you do decide to implement one of these methods, then you’ll need a POS provider that supports these options. [SkyTab’s Advantage Program](https://shift4.zendesk.com/hc/en-us/articles/17140380911379-Advantage-Program-FAQs) supports all three of these cost-saving methods.

### Monitor Chargeback Rates
Keeping track of your chargeback rates can help identify patterns and areas for improvement. High chargeback rates can lead to additional costs and fees, so it's crucial to analyze the reasons behind chargebacks and take steps to reduce them.

You should also educate staff on fraud prevention and chargeback management; this can help reduce costs associated with chargebacks and declined transactions. Ensure staff understands how to spot fraudulent transactions and respond to chargeback requests.

## Closing the Tab on Restaurant Credit Card Processing Fees
If you want your restaurant to accept credit card payments, then their associated fees are unavoidable and simply a cost of doing business. However, understanding and managing these fees can help reduce costs and improve profitability. 

As a restaurant owner, it's essential to always look for ways to [improve your restaurant operations](https://www.skytab.com/blog/tips-for-improving-restaurant-operations) — and that includes regularly reviewing costs and fees. Choosing the right payment processor, implementing cost-saving measures, and monitoring transactions can all help reduce processing fees.

_Disclaimer: This content is provided solely for informational purposes and is not intended to serve as accounting, tax, legal, or other professional advice. You are solely responsible for your own compliance with laws and regulations. You should contact your accountant, attorney, or other relevant advisors for advice specific to your circumstances._

Waitress taking a credit card payment from a restaurant customer at the table using a mobile POS device | SkyTab

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Credit Card Processing for Restaurants: A Complete Guide

Owning a restaurant is a dream come true for many passionate foodies & entrepreneurs. But let's be honest — one of the last things you're thinking about is a POS system. As a result, many restaurant owners settle with the first one they see without conducting a proper cost analysis or feature comparison. 

A reliable POS system is like a loyal sous chef who can handle all the tedious tasks and lets you focus on what you do best — creating tasty dishes and delivering an exceptional hospitality experience.

Yet, everything comes at a price. In this article, we'll explore the financial intricacies and pricing models of POS systems for restaurants and take a deep dive into the costs that businesses need to consider. 

Keep reading to discover everything you need to know.

## Compare POS System Features
Before we can break down the cost of restaurant POS systems, let’s first talk about features. If your POS system is nothing more than a glorified cash register, it’s probably not going to be the best long-term solution. 

Point-of-sale systems tailored for restaurants offer a plethora of features designed to streamline operations and make life easier for both you and your customers.

### Online Ordering
Offering [online ordering](https://www.skytab.com/features/online-ordering) is essential for most restaurants. If your restaurant is already partnering with online ordering platforms like DoorDash or Uber Eats, then you should choose a POS system that integrates with them. However, if you want to offer takeout or delivery without going through a middleman, then your POS of choice should come with a built-in online ordering system.

### Mobile Ordering & Payments
In modern restaurants, mobile [POS system hardware](https://www.skytab.com/pos-hardware) is a must. Any POS system worth its salt will offer [mobile ordering & payment](https://www.skytab.com/features/mobile-ordering-and-payment) solutions to keep your operations efficient. Taking orders and payments right from the table helps turn tables faster while giving your customers a better experience.

### Reservation & Waitlist Management
The [reservation and waitlist management](https://www.skytab.com/features/reservations-and-waitlist) feature lets you view and manage all your reservations and walk-in guests in one place. Table-ready notifications come in handy when notifying your guests their table is available and they can be seated. 

### Loyalty & Marketing
Turn your new customers into loyal, repeat customers. This is where built-in [loyalty & marketing](https://www.skytab.com/features/loyalty-and-marketing) features become useful. 

With a robust customer database integrated into the POS system, your restaurant can send targeted email campaigns out to diners that encourage them to come back. Plus, a loyalty program can turn first-time guests into regulars, rewarding them with redeemable points every time they come back.

By using a mix of advanced marketing tools and tailored loyalty programs, businesses can win new customers and keep existing ones. 

### Web Presence Management
In today’s digital era, a compelling online presence is crucial for the success of any restaurant seeking to connect with customers and stay competitive. 

A state-of-the-art POS system with an [AI-powered website builder](https://www.skytab.com/features/build-a-restaurant-website) dramatically shifts the paradigm for restaurateurs. It streamlines website creation and syncs with the point-of-sale to reflect real-time updates, while also facilitating direct online ordering. Coupled with essential back-office tools for managing reviews and social media interactions, restaurants are empowered to curate a responsive and engaging digital identity.

### Reporting & Analytics
Your business should be making decisions based on data — and your POS system has all the data you need. With advanced [reporting and analytics](https://www.skytab.com/features/reporting-and-analytics) tools, you can gain valuable insights into sales trends, peak hours, and menu performance.  

### Labor Management
[Labor management](https://www.skytab.com/features/labor-management) functionalities can help you run your business smoothly and efficiently. You can easily manage your workforce and ensure that every shift runs like clockwork, allowing you to focus on taking care of customer service and growth strategies. 

### Third-Party Integrations
POS systems shouldn’t just work well on their own; they should also seamlessly integrate with your favorite business tools for unparalleled efficiency. 

[Third-party POS integrations](https://www.skytab.com/features/third-party-integrations) also offer the flexibility to add or change functionalities as needed without overhauling the entire point-of-sale system. This scalability ensures that the technological infrastructure of a restaurant can grow alongside your business, adapting to new challenges and opportunities as they arise.


### Additional Considerations
Cutting-edge POS systems are designed to be user-friendly and customizable so restaurants can create exceptional dining experiences while optimizing efficiency and profitability.

Beyond the variety of features offered, there's a range of POS hardware options to consider, such as desktop POS systems, handheld devices, phones, tablets, and self-service kiosks. Each type has its own advantages and use cases. 

For instance, handheld POS systems offer mobility and flexibility for tableside ordering and [payment processing](https://www.shift4.com/blog/what-is-a-payment-processor), while self-service kiosks can enhance the customer experience by allowing them to place orders and pay at their convenience.

Moreover, there are specialized POS systems like open-source, multichannel, and omnichannel, each catering to specific business needs and preferences. 

Ultimately, the choice between these POS system types depends on factors such as business size, budget, operational needs, and long-term growth strategies. By carefully evaluating these considerations, restaurant owners can select the POS solution that best aligns with their specific requirements and sets them up for success in the competitive restaurant industry.

## Breakdown: How Much Does a Restaurant POS System Cost?
![Graphic representing the cost of restaurant POS systems | SkyTab | Shift4](https://res.cloudinary.com/peter-white/image/upload/v1718383249/ST_Blog_In_Content_The_Cost_Of_Restaurant_POS_Systems_1_40d420af92.png)

The cost of a [restaurant POS system](https://www.skytab.com/) can vary depending on factors ranging from software and hardware to setup, support, and other fees specific to point of sale systems. 

Below are some of the costs you’ll want to take into consideration. 

### Software Costs
Most POS software options range from $29.99 to $200 per month. Cost doesn’t necessarily correlate with quality or features in the world of POS, so don’t assume that a more expensive POS system offers functionality that more affordable systems don’t. SkyTab offers robust functionality at a fraction of the monthly cost as many more expensive systems.


### Hardware Costs
POS hardware cost for a basic setup can cost $1,000 or more per workstation. This usually includes essential components such as a POS countertop terminal, cash drawer, and receipt printer, and can  increase with additional peripherals like [kitchen display systems](https://www.skytab.com/blog/kitchen-display-system), [customer-facing displays](https://www.skytab.com/blog/customer-facing-display), or handheld devices.

A smart and practical way to avoid the burden of high upfront payments that come along with purchasing hardware is to look for providers that bundle hardware into their monthly cost like [SkyTab](https://www.skytab.com/pricing). 

This way, you can confidently select a [POS hardware](https://www.skytab.com/pos-hardware) solution that perfectly meets your business needs and budget requirements without worrying about the initial cost. This approach is more feasible and cost-effective, enabling you to start your business without breaking the bank.

### Setup Costs
While some POS providers include setup assistance as part of their standard pricing plans, others may offer it only as a remote option or add-on service for an additional fee. 

This fee may vary depending on factors such as the size of the business, the number of POS terminals being installed, and any specific customization or integration requirements. In some cases, installation fees can cost up to $1,000 a day plus possible extra costs for non-standard hours or travel costs. 

Therefore, businesses must pay attention to what's included in the offer to avoid any unforeseen installation costs.

### Support Costs
The same rule applies to post-installation support expenses. Ongoing support and maintenance are typically included in the subscription fees for POS software. However, some providers may offer different support tiers based on the level of assistance needed, including paid premium support for more demanding clients. 

### Payment Processing Fees
In addition to the costs listed above, it's essential to consider the transaction fees associated with processing payments through the POS system.

The exact fee amount will depend on various factors, including the type of payment card being processed, the volume of transactions, and your average ticket amount just to name a few. 

Some payment providers offer different pricing options and POS configurations to help restaurant owners cover rising expenses. For example, you can offer a discount for cash payments or to add a supplemental fee on transactions paid with a credit card, which is becoming more common across a variety of businesses. 

It's worth keeping these fees in mind when setting prices for your products or services, as they can have a significant impact on your bottom line.

### Third-Party Integration Fees
Costs for integrating additional features or third-party applications vary depending on the provider and the complexity of the integration. Prices can range from a one-time setup fee to ongoing subscription fees for premium [POS integrations](https://www.skytab.com/features/third-party-integrations).

While overall costs can vary significantly based on factors like features, size, and customization, restaurant owners must carefully evaluate their requirements and budget constraints to find a provider that offers a comprehensive solution at a reasonable price. SkyTab doesn’t charge anything to integrate with solutions in its Third-Party Marketplace. 

## Costs-Optimization Tips
Without a doubt, managing the costs associated with a POS system can be a real challenge. However, there are ways to optimize your investment and save money in the long run. 

Here's what you can do to keep your expenses under control: 

- Compare pricing plans and subscription models across different providers to find the most cost-effective option that aligns with your budget and operational needs.
- Consider potential additional expenses such as upgrades, integrations, and training upfront to avoid unexpected costs down the line.
- Check the available hardware warranty to have future hardware costs under control. Ensure you'll be offered a lifetime warranty and free swaps should you need to replace a bad device.
- Clarify support and maintenance policies with the POS provider to ensure transparency and prevent any unforeseen expenses related to technical assistance or system upkeep.
- Identify opportunities for efficiency improvements and cost savings within the POS system itself to lead to long-term financial benefits.
- Stay informed about updates and new features offered by the POS provider to maximize the system's capabilities and ensure continued value for the investment.

By following these tips, you can confidently select a POS system that not only meets your immediate needs but also aligns with your long-term business objectives, setting the foundation for success in the competitive restaurant industry.

## Craft Your Restaurant's Success Story
Choosing the right POS system is a decision that can make or break your restaurant's success. You don't want to end up with a system that's as confusing as a legal document or as costly as a private jet. 

That's why taking your time, evaluating your needs, comparing options, and considering factors like the cost of a restaurant POS system, features, and support are important. So, why settle for less when you can have the best? Invest in an affordable POS system like SkyTab without compromising on features and functionality, and watch your restaurant thrive like never before!



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The Cost Of Restaurant POS Systems: What You Need To Know

The days of handwritten and printed ticket orders are becoming relics of the past, making way for a modern solution: the kitchen display system (KDS).

This shift from paper to pixels aims to overcome challenges posed by the chaotic, hot, and noisy environments typical of restaurant kitchens. Let’s dive into the world of kitchen display systems and how your restaurant can benefit from one.

## What is a Kitchen Display System and How Does It Work?
A kitchen display system is a digital screen that you install in the kitchen and connect to your [restaurant POS system](https://www.skytab.com/blog/what-is-a-pos-system-exactly). It displays orders from the point of sale system, along with details such as table number, order number, items, modifiers, special requests, and time elapsed since the order was placed. 

The KDS also updates tickets in real time, showing order statuses such as new, ready, or delivered. It can also communicate with other devices, such as printers, or tablets, to streamline order management and delivery.

You can easily fit a KDS into your restaurant’s operations in several ways, including: 
- Customize the display to suit your needs and preferences by choosing a layout, order type colors, and font size. 
- Set up different stations for different types of food, such as appetizers, entrees, or desserts.

## Key Features of a Cutting-Edge KDS
A kitchen display system can improve order accuracy, speed, and quality of service — all while [reducing food waste](https://www.skytab.com/blog/methods-to-prevent-food-waste-in-restaurants) and operational costs. However, not all systems are created equal. You need one that can handle the demands of a modern restaurant and offer the best features and benefits.

Your KDS non-negotiables should include:
- **Easy Implementation**: Time is money, so choosing a system that will get you up and running in minutes is a necessity.
- **User-Friendly Interface**: Your KDS should be as modern and responsive as the rest of your restaurant tech with simple navigation. 
- **Real-Time Analytics**: A KDS should conveniently display average and longest ticket times, making it easy for you to monitor efficiency and make real-time improvements. 
-** Multi-Channel Fulfillment**: Your KDS should be able to route and fulfill multiple order types simultaneously from various screens to quickly handle dine-in, takeout, delivery, and [online orders](https://www.skytab.com/features/online-ordering).


## Benefits of a KDS for Restaurants
A kitchen is the heart of any restaurant; it can make or break your customer experience and bottom line. That’s why many restaurants are turning to a kitchen display system to streamline their operations and improve their service quality. With a KDS in place, you can expect to enjoy several benefits.

### Efficient Order Management
The main advantage of a KDS is managing your orders more efficiently and accurately. According to a [2023 survey](https://www.astuteanalytica.com/industry-report/kitchen-display-systems-market), nearly 68% of diners at quick service restaurants expect their orders to be ready within 15 minutes. With the improved efficiency that comes with a KDS, this can be easily achievable.

By displaying the orders on a digital screen, you can eliminate the need for paper tickets and printers, which can be wasteful, messy, and potentially result in lost tickets. 

### FOH & BOH Communication
Implementing a KDS into your restaurant can also improve communication between your front-of-house and back-of-house staff. In fact, studies show that a KDS can reduce order errors by 56%.

A kitchen display system can reduce mistakes and confusion caused by illegible handwriting, misplaced tickets, or duplicate orders. It helps prioritize your orders based on the time, the table, the course, or the customer preference and update them instantly. This ensures that the kitchen and the front-of-house staff are always on the same page.

## How to Get Started with a KDS for Your Restaurant
![SkyTab KDS (kitchen display system) on a blue background | Shift4](https://res.cloudinary.com/peter-white/image/upload/v1715804067/F_Bright_KDS_a197173048.jpg)
You might wonder how to start if you're considering a KDS for your restaurant. The good news is it's less complex or expensive than you might think. Here’s the typical process for implementing a kitchen display system.

### 1. Install and Configure Your KDS
The first step is setting up the KDS in your kitchen. Your POS system may already offer kitchen display systems that you can easily integrate into your existing operations. Check out the modern [POS hardware](https://www.skytab.com/pos-hardware) that SkyTab offers, for example. 

Once your KDS has been installed, follow the instructions and guidelines provided to set up your KDS parameters in your POS back office. You should configure your menu, modifiers you’d like to have in place, ticket settings for different stations, and any other settings that your restaurant requires.

Remember to test and troubleshoot your KDS before using it in your daily operations, and make sure that your staff is trained and familiar with its features and functions.

### 2. Monitor and Optimize Your KDS
The final step is to monitor and optimize your KDS performance and results. Your POS provider should be consistently perfecting your KDS software with updates. Keep an eye out for the latest and greatest versions of the software to take advantage of new features and improvements.

Also, review and analyze data and reports provided by your KDS and use them to [improve your restaurant operations](https://www.skytab.com/blog/tips-for-improving-restaurant-operations). 

## Ready to Elevate Your Kitchen Operations?
If your kitchen isn’t running like a well-oiled machine, then your restaurant won’t perform to its potential. That’s why implementing solutions like a kitchen display system can make a substantial impact on your business’s operation as a whole.

However, choosing the right kitchen display system is crucial for a seamless kitchen workflow. Consider factors like size, features, and cost. You’ll want the right solution that balances performance with value like SkyTab’s KDS for only $29.99/month. 

Are you ready to learn more? [Book a demo](https://www.skytab.com/contact) to see how a kitchen display system can transform your operations. 


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Why You Need a Kitchen Display System for Your Restaurant

Is your hotel ready to step into the modern age? Hotel technology is revolutionizing the hospitality industry — and vastly improving guest experiences.

You can streamline hotel operations and payment processing with hotel point-of-sale (POS) systems and property management systems (PMS), respectively. This modern tech can help you to automate and centralize everything that goes into the guest experience. And, if you properly integrate them, you can elevate that experience to even greater heights.

In fact, [78% of hotel managers](https://hoteltechnologynews.com/2022/03/research-78-of-hoteliers-will-increase-their-investment-in-hotel-technology-in-the-next-three-years/) plan to increase their investment in hotel technology in the next two years. Are you one of them? Let’s explain exactly what hotel POS and PMS systems are and how integrating them can benefit your business.

## What is a Hotel POS System?
Like any other [POS system](https://www.skytab.com/), a hotel POS system will process and manage transactions on your property. Any outlet that generates revenue for your hotel can use a point of sale system to handle sales. That includes your restaurant, gift shop, spa, poolside bar — you get the idea.

Since a POS system is a centralized platform, you can easily [unify your revenue centers](https://www.shift4.com/blog/unifying-your-revenue-centers). Your staff can use a hotel POS system to process orders for your guests.

However, a POS system doesn’t just handle payments — it can also help you manage your business. With a hotel POS system, you can expect to see:

- Contactless payments at the point of purchase
- Customer loyalty and marketing tools
- Inventory management
- Reporting and analytics
- Versatile hardware 

## What is a Hotel PMS System?
While your POS system handles your sales, a PMS (property management system) handles your guest’s overall stay. A hotel PMS manages several major functions of your property, including guest management, reservations, and front-desk operations.

Like your POS system, your hotel PMS system centralizes and automates your booking services to provide guests with a fantastic experience. You can use a PMS system to handle:

- Bookings (direct and third-party)
- Check-in and check-out
- Room assignments
- Folio management
- Occupancy reports
- Guest requests and preferences
- Housekeeping management

Seems pretty important, right?  Well, [86% of hoteliers agree](https://hoteltechreport.com/news/hospitality-statistics) — they say that their PMS is their most important system for day-to-day operations. Without it, the main functions of your hotel become more of a hassle.

## Exploring the Synergy between POS and PMS Systems
Both POS and PMS systems are integral to your hotel business — but they do even more when they work together. There are a couple of different ways that your hotel POS and PMS systems can synchronize to improve the guest experience.

### Centralized Guest Accounts
Connecting your POS and PMS systems can help to create a centralized guest account. What does this mean for your hotel? Guest billing information from each touchpoint on your property can be automatically added to the guest’s existing account.

For example, let’s say that a guest has just enjoyed a meal at your hotel restaurant. Your [restaurant POS system](https://www.skytab.com/restaurant-types) will notify your PMS of the charge, leading the PMS to match the guest’s information with their room and automatically assign the charge to their folio. 

But what does this mean for your guest? With this synchronization, your guest doesn’t have to worry about taking their wallet out to pay for every service they utilize on your property. They can sit back, relax, and enjoy their stay without having to worry about payments — and they can rest assured that they’ll be charged accurately at check-out.

### Comprehensive Folios
Second, connected POS and PMS systems can improve the folio you provide guests at checkout. Since all the charges incurred throughout their stay are represented on the same folio, guests can get a more coherent picture of their experience and what they spent. Folios can even include extra upgrade charges that guests requested during their stay.

Since the folios you provide will be transparent, your staff will have fewer complaints about billing errors or surprise charges. And your guests will have a much cleaner experience. Plus, guests can establish a pre-authorized spending limit for the account at check-in to prevent any check-out surprises.

### Guest Insights
Since your POS system gathers information about your guests’ purchases, and your PMS system connects that data to the guest’s stay, you can quickly generate reports and gain insights about your guests’ behavior.

For example, you can identify which segment of your guests gravitate towards specific services on your property. Do you find that your older guests spend more at your restaurant while your younger guests spend more at your spa? With this data, you can better inform your staff on how to upsell during check-in.

## Benefits of Integrating POS and PMS Systems
![Graphic representing hotel POS and PMS systems - SkyTab - Shift4](https://res.cloudinary.com/peter-white/image/upload/v1710263473/ST_Incontent_Blog_Post_Cover_Photo_Hotel_POS_and_PMS_1_c4f9327fe9.png)
While it’s evident that integrated POS and PMS systems can be a major asset, let's dive into the specific benefits you can expect. 

### Easier Upselling
You want your guests to take advantage of your on-site amenities, right? Well, if your PMS and POS aren’t synced, this experience can be clunky and inefficient. On your staff’s end, it can be challenging to upsell a spa treatment if they can’t add that charge to the guest’s running folio. On the guest’s end, they’ll have to deal with multiple charges or receipts, making them less willing to agree to the extra service. 

With an integrated hotel POS and PMS, extra services can be added seamlessly, making it easier for your staff to sell them to guests. Packages are easier to sell, too, since your POS and PMS are working together to manage it all in the same place.

### Improved Customer Experience
Reducing the friction customers experience at each touchpoint during their stay is crucial. If they have to constantly pull out their wallet to pay at different locations on your property, or if they have to worry about the accuracy of their bill at the end of their stay, they’re less likely to have a great experience.

Integrated hotel POS and PMS systems communicate with each other in real-time to prevent this from happening. All of your guest’s data is synced across your systems, giving your guests peace of mind while they relax.

### Organized Billing
Is your check-out process long and tedious? Are folios sometimes inaccurate, leading to frustrated customers? That can all be a thing of the past with integrated POS and PMS systems. Not only is it easier for your staff to keep track of your guest’s charges, but it’s also easier for your guests to check out and settle those charges at the end of their stay.

Plus, with POS integration, you can accept payments from guests much more easily. Rather than be limited by your PMS’s offering, you can use a POS system to accept cash, credit cards, debit cards, checks, and digital wallets.

## Selecting the Right Hotel POS and PMS System
Now that you understand just how functional integrated POS and PMS systems can be, you may want to jump straight into choosing a provider. However, you should evaluate your options and select the best solutions for your business.

Let’s dive into the most important things you should consider when choosing hotel POS and PMS systems.

### Key Considerations for Choosing a Hotel POS System
While there are many POS solutions on the market, not all are created equal. You must choose a modern POS system with up-to-date features that can support your hotel business needs.

- **Mobile Technology**: If you want to accept payments anywhere on your property, you need a [mobile POS solution](https://www.shift4.com/skytab-mobile). From the pool deck to the spa, your staff should have a mobile ordering and payment solution to provide guests with a seamless and modern experience.
- **Reservations & Waitlists**: If your property has a restaurant, whether it’s table service or poolside, you need a restaurant POS system to manage [reservations and waitlists](https://www.skytab.com/features/reservations-and-waitlist). Making it easy for guests to reserve a table — and empowering your staff with real-time availability — can seriously impact your hotel’s service.
- **Contactless Solutions**: The pandemic exploded the desire for a contactless experience in every service industry. In fact, [81.7% of hotel managers](https://www.stayntouch.com/2022-hotelier-technology-sentiment-report-2/) implemented at least one technology during the pandemic, and most were contactless solutions. Your POS solution should support a contactless experience with [QR code](https://www.skytab.com/features/qr-code-ordering-and-payment) and NFC payments.
- **Labor Management**: Your POS system shouldn’t just be a high-tech cash register. It should also enable you to manage operations, including your [labor](https://www.skytab.com/features/labor-management). Choose a POS system that helps you to optimize every shift, keep track of schedules, and monitor labor costs.
- **PMS System Integration**: While it seems obvious, [third-party integration](https://www.skytab.com/features/third-party-integrations) support is one of the most essential features that your POS system should include if you plan on integrating with a PMS system. Your POS solution should support the most popular PMS systems, including Stayntouch, eZee, Opera 5, and Opera Cloud.

If you’re looking for a POS solution that comes with all of the above features — and much more — then SkyTab may be the right solution for your business.

### Key Considerations for Choosing a Hotel PMS System
Just like your POS system, your hotel PMS system of choice should be able to support your business’s needs. The PMS system you choose for your hotel should include the following key features.

- **Reservations & Booking Solutions**: An essential feature that your PMS system should include is front desk services. Your staff needs to book rooms, check guests in and out, see real-time room availability, monitor housekeeping, and manage rates. Plus, your PMS solution should include support for direct online booking through your website.
- **Self-Service Guest Solutions**: Guests want more control over their experiences — and you need to offer that. Nearly [¾ of guests](https://www.oracle.com/hospitality/hospitality-in-2025-report/) want to book reservations, check in, and order room service on their phones. By providing self-service check-in and check-out online or on mobile, you can give guests the power they want while cutting down on labor needs.
- **Cloud-Based Software**: While your PMS doesn’t need to be cloud-based, this software has many benefits. Cloud-based PMS allows you to access the software anywhere, from computers to mobile apps. Some PMS systems, like [Oracle Cloud](https://www.oracle.com/hospitality/hotel-property-management/hotel-pms-software/), even offer a Digital Assistant that staff can use to gather data or perform tasks quickly.
- **Channel Management**: Considering [Booking.com recently saw 716 million website visits in a single month](https://www.statista.com/statistics/1294912/total-visits-to-booking-website/), it’s clear that your hotel should be on booking websites. Keeping track of bookings across multiple channels can be complex, but a PMS system with channel management features can make it all simpler.
- **Insights & Reporting**: The value of real-time metrics for your business can’t be overstated. Your PMS should include analytic tools to monitor revenue, guest behavior, occupancy, etc. You should also be able to generate custom reports based on your KPIs. With this data, you can make better decisions about your business.

These are just a few of the most essential features to look out for when choosing a PMS solution. 

## Moving Forward
Are you prepared to level up your hotel’s technology? With the right hotel PMS and POS solutions — and seamless integration between the two, your hotel will be set up for success. Thanks to these technologies, your business can benefit from:

- Improved guest experiences
- Streamlined services
- Complete folios for better billing
- Effortless upselling
- Real-time reporting and analytics

And much more! If you’re ready for a POS solution that can meet your hotel’s needs, then [schedule a SkyTab demo](https://www.skytab.com/contact) today. This supercharged tech isn’t just a POS system. It integrates seamlessly with top-of-the-line PMS systems to achieve a truly next-gen experience.

Woman and man easily checking into a hotel with a front desk associate using a hotel POS and PMS system - SkyTab - Shift4

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Hotel POS and PMS Systems: How to Elevate Your Guest Experiences

In today's rapidly evolving digital landscape, the integration of Artificial Intelligence (AI) has become more than just a trend. It's a strategic move that can significantly elevate the restaurant industry. 
AI restaurant tech is reshaping the way food service operates, from streamlining tasks to enhancing customer experiences. And savvy restaurant owners are harnessing its power to gain a competitive edge. 

In this blog post, we'll explore how restaurant owners can leverage AI to transform and boost their businesses. Let’s get started!

## Personalizing the Customer Experience
Although AI may not impact most in-person customer interactions, it can make a huge difference online. 

When a customer visits your restaurant’s website, AI features can make their visit quicker and more pleasant. And, with customer data at hand, AI can make intelligent decisions that can improve the dining experience even more.

### Implement AI Chatbots and Virtual Assistants
Rather than relying on human employees to respond to customer inquiries, AI chatbots can save you precious time and resources. AI chatbots can handle customer’s questions, manage reservations, and provide a seamless experience, even during peak hours. 

Customers don’t have to wait on hold while your staff is serving customers — they can ask your website’s chatbot instead. [Starbucks has been using an AI chatbot](https://www.chatbotguide.org/starbucks-bot) for years; it can answer questions, take orders, and provide recommendations to customers.

### Tailor Menus and Recommendations with AI Algorithms
As a restaurant owner, you always strive to craft the perfect menu. By analyzing customer preferences and behavior, AI algorithms can suggest personalized menu items and promotions, boosting customer satisfaction and loyalty.

You can even use AI to pinpoint seasonal favorites. Based on historical data, AI programs can analyze which orders are popular and when that popularity peaked throughout the year. This data can then be used to create seasonal menus, giving customers a reason to return again and again.

## Improving Marketing and Sales Strategies
If you’re not constantly evolving your [restaurant’s marketing](https://www.skytab.com/blog/restaurant-marketing-tips), you’re missing out on a ton of potential customers. Keep up with the latest industry trends by implementing AI into your marketing and sales strategies.

Tools like [Birdeye](https://birdeye.com/ai/) use AI to analyze customer feedback and sentiment, helping restaurants make informed decisions about marketing campaigns and menu changes. It can even help you level up your restaurant’s online presence in a snap.

### Boost Visibility with AI-Powered Social Media Management
Getting social media right is critical for success in today’s restaurant landscape. Diners are turning to their favorite social platforms to find the next best food spot — and they should be seeing yours.

Luckily, AI can help with that. AI social media assistants, like [VistaSocial’s](https://vistasocial.com/ai-assistant/), can make it easier to create high-quality posts consistently.

AI can even help you to stay engaged with your audience — and handle customer complaints. From responding to Facebook messages to automating online review monitoring, AI can be an excellent asset for expanding your reach and managing your reputation online.

### Design a Restaurant Website with AI
![SkyTab Website Builder.PNG](https://res.cloudinary.com/peter-white/image/upload/v1708717619/Sky_Tab_Website_Builder_1227f816b3.png)

Does your restaurant have a website? According to MGH, [77% of U.S. diners](https://www.prnewswire.com/news-releases/survey-nearly-70-of-us-diners-say-a-restaurants-website-has-discouraged-them-from-visiting-300909229.html) look to visit a restaurant’s website before they go. If your restaurant’s website is outdated or, even worse, non-existent, then you’ve got some work to do.

Luckily, thanks to modern solutions, you don’t need coding knowledge to build a website for your restaurant. With website builder software, you can select a theme, add content, and customize your site to match your restaurant’s aesthetic perfectly.

While that’s already a step up from coding, AI makes website building even more accessible. AI website builder software, like [SkyTab Website Builder](https://www.skytab.com/features/build-a-restaurant-website), can create a custom website for you in minutes based on your answers to a few simple questions. Once generated, you can customize your website even further. Add a menu, hours of operation, and your restaurant’s address.

## Streamlining Operations with AI
[Restaurant operations](https://www.skytab.com/blog/tips-for-improving-restaurant-operations) can be a tangled web of carefully balanced procedures, so it can be tough to keep it all straight. AI can ease your headache with actionable analytics and assistive technology.

Managing inventory can be a breeze with AI-powered [reporting and analytics](https://www.skytab.com/features/reporting-and-analytics) tools. Plus, AI-powered cooking appliances can help your team serve customers faster, shortening wait times and boosting service numbers.

### Simplify Inventory Management with AI
If your restaurant is struggling to keep up with out-of-stock ingredients or food waste, AI inventory management can help. Real-time tracking and predictive analytics can optimize inventory levels, [reduce food waste](https://www.skytab.com/blog/methods-to-prevent-food-waste-in-restaurants), and ensure ingredients are always in stock.

AI-powered inventory management tools like [5-Out](https://www.5out.io/) can track trends and recommend what you should purchase in real time. These tools can even automate purchasing, taking another task off your staff’s plate.

### Enhance Kitchen Efficiency with AI-Powered Cooking Appliances
![Flippy 2 AI robot](https://res.cloudinary.com/peter-white/image/upload/v1708716910/Flippy_2_AI_robot_93fcfed7a3.gif)

AI isn’t just a virtual assistant — it can even lend a (robotic) hand in the kitchen! Smart ovens, grills, and intelligent food preparation tools can optimize cooking processes, leading to consistent and high-quality dishes.

Top restaurant chains like White Castle and Jack in the Box already use an AI-powered robotic fry cook called [Flippy 2](https://www.prnewswire.com/news-releases/miso-robotics-launches-in-the-uk-with-flippy-2-301682409.html). This robot uses AI to recognize food and cook it properly without human intervention. With a robot like this in the kitchen, your chefs can focus on perfecting dishes and sending them out fast.

## Implementing AI in Your Restaurant
Do you feel like your restaurant is ready for AI? Before you jump straight in, you should perform your due diligence. Ensure that you’re only implementing tech that you need — and that you’re integrating it appropriately.

- **Conduct a needs assessment and budget.** Implementing any form of new tech could get pricey, so you should evaluate your budget first. Then, identify the specific problems you want AI to solve. You can integrate just one solution at a time to keep things budget-friendly.
- **Identify AI solutions for your restaurant's requirements.** While every form of AI we’ve described may seem appealing, your restaurant probably won’t need every single one. Determine your restaurant’s unique needs and choose the right AI tool.
- **Train staff and integrate AI into existing processes.** Your new tech can’t help if your staff doesn’t know how to use it. Take time to train your team on how to use your new AI tools and how to keep them running smoothly. Your AI integrations should improve your processes, not hinder them.

Remember that most AI tech is new, and they’re still working out the kinks. [McDonald’s recently launched AI-powered drive-thru ordering](https://www.delish.com/food-news/a42940732/mcdonalds-drive-thru-system-malfunctioning/) — unfortunately, it didn’t go as planned. So, when you integrate AI into your restaurant, test as much as possible and be prepared for some bumps in the road.

## Moving Forward
AI has the potential to revolutionize the restaurant industry by enhancing operations, personalizing experiences, and driving growth. By embracing AI technologies, restaurant owners can stay ahead of the curve and thrive in a dynamic and competitive market.

With AI solutions, your restaurant can streamline operations and boost sales by:
- Optimizing inventory and cutting food waste
- Preparing food faster with kitchen robots
- Personalizing the customer experience
- Building better menus
- Growing your online presence 
- And much more!

Embrace the future with AI, and watch your restaurant flourish in the digital age.


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How to Harness the Power of AI for Restaurants

Do you love how SkyTab has streamlined your restaurant’s operations? Or have you had a great experience using SkyTab at a restaurant you frequent? However you’ve enjoyed SkyTab, there’s now a way to get rewarded when recommending it to another business.

Introducing: the SkyTab Referral Program. We offer the most competitive and attractive referral program in the industry. Your success is our success, and we want to ensure that you are generously rewarded for your efforts.

## What is the SkyTab Referral Program?
With our POS referral program, anyone, yes, anyone, can refer a business. We’ve made it effortless for someone passionate about SkyTab to start earning with our referral program.

If you know of a restaurant or bar that can benefit from [SkyTab’s next-gen POS system](https://www.skytab.com/), send them our way and we’ll send some extra cash your way. 

## Why Partner With SkyTab?
While SkyTab may be the new kid on the block when it comes to point-of-sale systems, we’ve got some well-established roots that set us apart from the rest.

SkyTab is backed by [Shift4](https://www.shift4.com/) — a global leader in commerce-enabling technology. For 25+ years, Shift4 has powered payments for restaurants, hotels, retail merchants, and other businesses. 

Your referrals are getting a complete end-to-end solution that empowers them to operate more efficiently and run their business on their terms. Any restaurant you refer is in good hands with us. 

Last but not least, your referrals also get:
- 24/7 in-house customer support
- Local support and service
- Ironclad security with point-to-point encryption
- Integrated online ordering and reservations
- Marketing and loyalty tools
- Advanced reporting and business intelligence
- And for a limited time - a $5,000 signing bonus when switching from another POS system!

So, let’s toast to the beginning of something great! Ready to [get started](https://www.skytab.com/referral)? 

## How to Start Earning with the SkyTab Referral Program
So, how do you get started? We’ve made our referral program as simple as possible to enable you to get restaurants on board with our supercharged tech.

### Step 1: Sign Up as a SkyTab Referral Partner
Signing up to be a SkyTab Referral Partner is quick and easy! Simply visit [skytab.com/referral](https://www.skytab.com/referral) to sign up.

On this page, you’ll need to complete a simple form that asks for basic information, including your name and contact details.

Once you’ve completed the form, you’ll be given access to Referral Rock — the referral management platform we use for the SkyTab Referral program. In Referral Rock, via your member portal, you can view the status of your referrals and payouts. (We’ll get to this later)

![Referral Rock - Step 1 Sign Up As A SkyTab Referral Partner.png](https://res.cloudinary.com/peter-white/image/upload/v1708550527/Referral_Rock_Step_1_Sign_Up_As_A_Sky_Tab_Referral_Partner_74b19acd90.png)

### Step 2: Submitting SkyTab Referrals
There are two ways referrals can be submitted: 
- **Direct Add**: This is the recommended method and allows you to submit referrals right from the dashboard of your member portal. 
- **Referral Link**: You can send this to your referral for them to input their own information. 

You’ll need to enter the merchant’s contact information, and you can choose to include details such as their website or your SkyTab Sales Representative.

![Referral Rock - Step 2 Add Referrals or Share Your Link.png](https://res.cloudinary.com/peter-white/image/upload/v1708550614/Referral_Rock_Step_2_Add_Referrals_or_Share_Your_Link_86f42c54ba.png)

![Referral Rock - Step 2 Enter additional notes about your referral.png](https://res.cloudinary.com/peter-white/image/upload/v1708550710/Referral_Rock_Step_2_Enter_additional_notes_about_your_referral_934f608c21.png)

### Step 3: The Business Is Setup, Installed, and Processing
As soon as your referral form has been submitted, our sales team will contact the business. Now, you only need to sit back and relax while we do the rest! Our team will walk them through setup, installation, and processing. 

Once the restaurant you referred is processing payments with SkyTab, your $2,000* referral bonus payout will be triggered. You will be able to see that pending payout in Referral Rock.

### Step 4: Payout is Issued
Cha-ching! It’s time for the money to roll in! Once your first pending payout has been approved, you’ll receive an email from Wise prompting you to create your account, enter your banking information, and accept your transfer. 

![Referral Rock - Step 4 Payout is issued.jpg](https://res.cloudinary.com/peter-white/image/upload/v1708550798/Referral_Rock_Step_4_Payout_is_issued_ffcae01767.jpg)

After your first bonus, additional payouts will automatically be transferred. There’s nothing you’ll need to do except watch the money roll in! 

As an extra incentive, we’re excited to announce that every successfully installed referral between now and June 30, 2024, will count as an entry towards a drawing for a Tesla Model 3!* All terms and conditions for the Tesla giveaway can be found [here](https://s3.amazonaws.com/shift4-payments-files/SkyTabReferralProgram_TeslaPromotion_2024.pdf). 

## Join the SkyTab Referral Program Today!
We told you it was that easy! You can be rewarded for sharing SkyTab’s next-gen tech with the world with just a few simple steps. And, with all of the advanced benefits that SkyTab offers, you can rest assured that your referred restaurants are getting a best-in-class solution.

Ready to start making money with SkyTab? Get started at [skytab.com/referral](https://www.skytab.com/referral).

_*The $2,000 referral bonus and Tesla Model 3 Giveaway are both limited-time promotions._

SkyTab POS system on a blue background representing the SkyTab Referral Program | SkyTab | Shift4

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New & Improved SkyTab Referral Program: How to Earn a $2,000* Referral Bonus

Obviously, opening up a pizzeria isn’t as easy as putting a pie in the oven. To launch a successful pizza restaurant, you need to plan well, build a great team, and make strategic choices that work toward your business goals.

[PMQ Pizza Magazine](https://www.pmq.com/pizza-power-report-2023/) reported that the United States saw an estimated $46.98 billion in pizza sales in 2022. So, if you’ve been considering opening up a pizza shop of your own, now may be the right time.

We’ve compiled this quick guide of the most important steps you should take when launching your own pizzeria. Let’s get started.

## 1. Identifying Your Pizza Brand and Style
In today’s world, pizza lovers have a plethora of options to choose from in their local neighborhoods. A pizzeria can be found on almost every block or shopping center, whether it’s a chain restaurant or an independent business.

As a pizzaprenuer, you have to decide where you fit into the mold — or where you don’t. If you’re opening a pizza shop, you first need to identify the type of pizza you’ll serve and let that lead to defining your brand. Will your menu have more traditional eats where tomatoes are the main ingredient in every dish, or are you redefining pizza with more innovative foods?

Your pizza shop’s brand is reliant on the service style you choose. Developing a brand gives your pizzeria a personality. For example, your brand could be a traditional pizza parlor with dollar slices or an Italian family-style eatery. Besides the menu, your brand will motivate customers to dine with you.

Crafting your menu can be the catalyst for identifying what type of pizza restaurant you should open. It can also indicate what equipment you’ll need, your target customer base, the staff you’ll need to hire, and the start-up money you’ll need to open.

Determining what kind of service you’ll offer at your pizzeria is essential for developing a business concept, drafting a business plan, and obtaining start-up funding.

Let’s dive into the most popular types of pizza shop service.

### Delivery
One of the most common forms for pizza shops is delivery. They offer patrons convenience and usually have lower startup costs than sit-down establishments. However, this type of restaurant presents the need for delivery drivers and often requires customers to pay an additional service or delivery fee. If you prefer this style of service, consider implementing an [online ordering system](https://www.skytab.com/features/online-ordering) or integrating with a [third-party delivery service](https://www.skytab.com/features/third-party-integrations).

### Takeout
Delivery and carryout go hand in hand. Pizza shops that offer minimal seating (no more than half a dozen tables) require less space than sit-down restaurants but still offer customers the convenience of a quick meal. Like delivery, you may also want to integrate online ordering if you choose to offer takeout.

### Sit-Down
Often a more expensive investment, sit-down pizzerias allow you to create a great customer experience for those with more time to dine. As a table-service restaurant, the quality of service your waitstaff provide can either add to or detract from diner satisfaction. Keep this in mind when choosing your [POS hardware](https://www.skytab.com/pos-hardware) later down the line: you may want to provide servers with [mobile payment devices](https://www.skytab.com/features/mobile-ordering-and-payment) to streamline the guest experience.

## 2. Writing a Business Plan
Once you’ve defined your pizzeria menu, style, and brand, you can begin drafting a business plan. A business plan is a document that allows you to manage your pizza shop’s objectives and strategies.

A good business plan will allow you to implement strategies, stay organized, and obtain investors.

A thorough business plan will include the following sections:
- Executive summary
- Company description
- Legal formation
- Start-up money and funding
- Description of products and services
- Market strategy and positioning
- Market analysis
- Product and service sourcing

## 3. Choosing the Right Location
As you’re developing your business plan, you want to include how you’ll find the best location for your pizzeria. Within your business plan, briefly explain the area where the restaurant will be and how that will influence business operations, such as rental budget, target customer base, and market analysis.

Finding a storefront can be a tedious task for a new owner. Many elements must be considered to ensure your business reaches its highest potential. Working with a realtor specializing in commercial property can make finding a location much more manageable. A realtor can find places that fit your price range in neighborhoods with your target clientele.

Deciding on a location for your pizza restaurant goes back to your brand and style of the pizzeria. For example, suppose you decide on a takeout or delivery-style restaurant with limited seating. In that case, you should find a location in an urban environment with a lot of foot traffic.

Next, try to find a location where competition is minimal. It’s never a good idea to pick an area close to other pizzerias — unless you’re convinced customers will choose you.

## 4. Obtaining Pizza Equipment
![Five people eating pizza at a table in a pizzeria](https://res.cloudinary.com/peter-white/image/upload/v1704391340/opening_a_pizzeria_01_34a9167842.png)
The equipment needed for your restaurant will also depend on the style of the pizzeria you choose. A pizza shop typically requires specialized tools, equipment, and technologies.

### Pizza Oven
Choosing an oven depends on menu options as well as the volume and frequency of pizzas being made. Most pizza shops use either brick ovens, convection ovens, deck ovens, conveyor ovens, or impinger ovens.

### A Point of Sale (POS) System
Ideally, a specialized [POS system designed for pizzerias](https://www.skytab.com/restaurant-types/pizzerias) will be your best bet and cause the least frustration. Ordering pizzas is a unique process and requires a POS that offers a variety of features that simplify the ordering experience and enhance restaurant operations. 

Although it may not seem like it, ordering a pizza is much more complicated than ordering a cheeseburger or a medium-rare steak. There are hundreds of possible pizza topping combinations and customizations customers can order. From full-pie toppings to half-pie preferences, orders can be complicated without the right [restaurant POS system features](https://www.skytab.com/blog/restaurant-pos-system-features).

### Furniture and Decor
In the front-of-house (FOH), you will need booths, tables, chairs, and booster seats or high chairs for the youngest diners. You’ll also need menu boards and any pictures or decorations you plan to hang on the walls.

### Dough Prepping Equipment
For the back-of-house (BOH), some heavy equipment you will need may include dough sheeters, dough presses, and proofing cabinets. A cost-effective alternative to purchasing brand new is finding used items in good condition or leasing equipment through a restaurant supplier.

### Pizza Prepping Supplies
On the lighter side, you will also need pizza cutters, cutting boards, utensils, cookware, and glassware. Look for wholesale restaurant supply stores to buy these items in bulk.

## 5. Hiring Employees
Now that you’ve found the right location and know what equipment you’ll need, it’s time to start hiring employees. Finding the right staff is vital for any business because they interact with customers and represent your brand. You want to ensure they (and you) put your best foot forward.

Good employees will maintain consistency of service and high-level customer satisfaction. Your ideal candidates should be problem solvers who are personable, driven, and reliable individuals you can entrust with your business.

To keep track of your employees, you should utilize [labor management tools](https://www.skytab.com/features/labor-management). These can help you build a weekly work schedule, track and simplify payroll, and keep up with shifts in real time. Your [POS system](https://www.skytab.com/) of choice should already have these features built-in.

## 6. Advertising
Not only are employees an extension of your brand, but so is your advertising. What does your brand stand for? What’s the message you’re trying to convey to potential customers? The marketing strategy and positioning section of your business plan will act as a guide to begin your advertising campaign. 

Let’s explore a few platforms that will help you get the word out about your business.

### Social Media
Take advantage of free or low-cost [social media advertising](https://sproutsocial.com/insights/social-media-advertising-strategy/). Platforms like Facebook, Instagram, and Twitter are great places to share information about your pizzeria. You can entice customers with high-quality photos and videos of your menu items. You can also highlight your employees in action and your presence in the local community.

### Company Website
Besides social media, a company website is another must-have in today’s digital landscape. Thanks to easy-to-use website builders, creating a user-friendly website for your business is relatively simple — even if you’re not technically savvy. Include the necessary information about your company, such as the address, business hours, phone number, and menu.

### Email Campaign
In addition to a website and social media presence, there’s one other digital marketing strategy worth mentioning: email marketing. For every dollar spent on email marketing, the [average ROI is $36](https://www.statista.com/statistics/804656/email-roi-perception/) — a return on investment any business owner can applaud. Gathering email addresses before you open for business can be challenging, but not impossible. You can add web forms to your website and social media that prompt visitors to sign up for newsletters or email blasts.

### Local Print
Even though a digital footprint is the new standard, print advertising isn’t dead. Some people in your community still get their news and information the old-fashioned way through newspapers and other local publications. Before you open for business, advertise in your local newspaper. If your business is new to an area, this will give you a leg up on getting your name out.

### Promotions
Print or digital, every customer likes promotions and discounts. Offer special promotions to new customers and keep your regulars coming back for more. You can also introduce a [loyalty program](https://www.skytab.com/features/loyalty-and-marketing) to encourage repeat business. Allow your customers to earn points with every purchase that they can use towards a discount or free item.

### Events
Before your big grand opening event, you’ll want to host a soft opening. Invite other local small business owners and community leaders to help create buzz and spread the word about your restaurant. [Hosting a soft opening](https://www.webstaurantstore.com/article/31/how-to-host-a-soft-opening-for-your-restaurant.html) before your actual business launch date is an excellent way to work out operational kinks and get feedback on the menu. For instance, you can practice your service strategy and see if the procedures need to be changed or abandoned.

Once your pizzeria is established, consider hosting special events at your restaurant. Bring customers in with live music, open mic nights, or the popular paint-and-sip classes where people dine while following an instructor-led painting class. 

## The Last Slice
Despite it all, pizza is still in high demand — and likely always will be. If it’s been your dream to open up your very own pizzeria, then there’s nothing stopping you. Following the steps outlined in the guide will get you on the right track to owning a pizza shop of your own. With the right tools and team on your side, you’ll be set up for success.

Five people enjoying different pizzas at a table inside of a pizza shop

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From Concept to Launch: A Guide on How To Open a Pizza Shop

From conflicting schedules to mistakes in payroll, mismanagement can lead to out-of-control labor costs and turnover. And when a restaurant loses a valuable employee, that loss is felt everywhere. Managing and retaining a skilled workforce has always been a moving target for restaurants, but that’s especially true in today’s market.

It’s no secret that restaurant employee turnover rates are high; it was the second-highest rate of all industries at [5.5% in 2024](https://www.bls.gov/news.release/pdf/jolts.pdf). And, with the [average cost of employee turnover](https://www.restaurantbusinessonline.com/technology/increase-employee-satisfaction-reduce-turnover-save-labor-one-easy-strategy) being around $5,864 per person, you can’t afford to lose employees — especially to poor management. 

Your restaurant must put effort into managing employees properly and keeping them satisfied. That’s where restaurant labor management software comes in. With the right software, your restaurant can appropriately compensate employees while keeping labor costs low and maintaining a fully staffed business.

Let’s look at how restaurant employee management software can take your business to the next level.

## What is Restaurant Employee Management Software?
Restaurant [employee management software](https://www.skytab.com/features/labor-management) helps restaurant owners efficiently manage their team’s shifts and payroll while complying with labor laws. With labor management software, managers can:

- Create staff schedules
- Manage timecards
- Monitor shifts and overtime
- Review and approve time off requests
- Comply with labor regulations
- Connect with staff in real-time

And that’s just the tip of the iceberg! Labor management software is vital for restaurant owners and managers to monitor staff, keep them happy, and maintain efficient operations. 

Let’s dive into the specific features you can expect to find in any modern restaurant labor management system.

### Schedule Builder
Do you usually spend hours every week manually arranging schedules on paper or in a spreadsheet? Restaurant scheduling software makes building schedules and managing your team’s availability easy.

You can schedule shifts in just a few clicks, with details like date and start and end times. The software makes it easy to assign individual shifts or post a shift opportunity for anyone to pick up. You can even copy shifts to multiple days of the week and create templates to streamline scheduling even more.

![A screenshot of SkyTab Workforce showing how shifts can be edited.](https://res.cloudinary.com/peter-white/image/upload/v1701973649/Edit_a_shift_in_Sky_Tab_Workforce_662cfe088c.png)

Availability affects your scheduling significantly — your employee management software can help you manage that, too. Set recurring availability, approve or decline availability requests, and request availability if you need extra coverage on a specific day or time.

### Payroll Management
Payroll doesn’t have to be a headache for your restaurant’s managers. With employee management software, payroll is a breeze. 

Labor management software can help you keep track of shifts, making it easy to approve, create, edit, print, and export timecards. You can also stay on top of overtime costs, gaining complete visibility into every minute worked. This software even makes exporting payroll as a CSV file simple to streamline accounting further.

![A screenshot of SkyTab Workforce showing employee timecards.](https://res.cloudinary.com/peter-white/image/upload/v1701973724/Timecards_in_Sky_Tab_Workforce_0198bd3d68.png)

### Cloud-Based Mobile App
You shouldn’t need to be tied to a computer to manage your restaurant’s employees. Luckily, modern employee scheduling software offers user-friendly, cloud-based mobile apps for managers and employees. 

With an employee management app, managers can quickly build work schedules, manage availability, and keep track of time clocks. The app can also notify managers when an employee submits a time off request, swap and drop request, etc. 

Employees can use the app to access their schedules and request time off conveniently. They can be notified when a shift opportunity is available or if there’s an important notice regarding their upcoming shift.

![SkyTab Workforce mobile app](https://res.cloudinary.com/peter-white/image/upload/v1701973787/workforce_gif_092d33a666.gif)

A mobile app like SkyTab Workforce makes it easier for managers and teams to communicate in real time so the whole team can stay in sync. In-app group message functionality allows managers and employees to separate work and personal conversations easily.

### Labor Law Compliance
As a manager or restaurant owner, you want to do right by your employees. That means staying compliant with all labor laws that apply to your business. However, ensuring that every shift is compliant can be challenging — which is where employee management software comes in handy.

When scheduling shifts with your labor management software, it will automatically detect any compliance issues and will issue a warning for each one. This way, you can clearly and instantly see what the issue is so that you can quickly rectify it. 

![A screenshot of SkyTab Workforce showing compliance warnings.](https://res.cloudinary.com/peter-white/image/upload/v1701973844/Compliance_warning_in_Sky_Tab_Workforce_b6cd63d209.png)

Labor management software like SkyTab Workforce can help you set, warn, and restrict things like:

- [**Breaks**](https://shift4.zendesk.com/hc/en-us/articles/16167208247955-Set-Breaks-in-SkyTab-Workforce): You can automatically allocate paid and unpaid breaks based on an employee’s scheduled shift duration. You can also compensate for missed meal breaks and restrict employees from clocking back in early from breaks.
- [**Penalty Rates**](https://shift4.zendesk.com/hc/en-us/articles/16168450394259-Set-Penalty-Hours-in-SkyTab-Workforce): These rates compensate employees for hours worked during a specific time of the week. For example, Saturday employees may get a 150% base rate.
- [**Holiday Rates**](https://shift4.zendesk.com/hc/en-us/articles/16168247323283-Set-Holiday-Rates-on-SkyTab-Workforce): These rates are applied to shifts on public holidays. You can specify which holidays your business recognizes.
- [**Overtime Rules**](https://shift4.zendesk.com/hc/en-us/articles/16167853279635-Set-Overtime-Rules-in-SkyTab-Workforce): You can use these rules to determine how overtime is calculated daily and weekly. You can also set a maximum number of consecutive days staff members can work overtime in a week.

## 4 Benefits of Using Restaurant Employee Management Software
Obviously, labor management software can do a lot for your restaurant. We’ve covered several core features, but how can those features directly benefit your business?
Let’s dive into four concrete ways employee management software can improve your restaurant operations.

### 1. Better Scheduling
On average, restaurant managers spend 3.14 hours weekly on [employee scheduling](https://timeforge.com/blog/restaurant-scheduling-statistics-1/) when they use a spreadsheet. Considering how complicated manual scheduling can be, that’s not a surprise.

With employee management software, all of the tedious tasks in the scheduling process can be automated. Since the software automatically factors in availability, you can quickly get an overview of how many hands you can have on deck at any given time. 

From shift drops and shift swaps to split shifts and time off, labor management software can help you stay on top of it all. 

### 2. Satisfied Employees
Like any relationship, communication is key — that goes for managers and employees, too. [HubSpot](https://6899838.fs1.hubspotusercontent-na1.net/hubfs/6899838/1%20Pagers/EX%201-Sheeter%20(4.6).pdf) found that 70% of employees saw improved communication when using digital tools at work. So, the easier it is for employees and managers to communicate, the more satisfied your employees will be.

Employee management software with built-in communication tools, like SkyTab Workforce’s mobile app, makes it easier for employees to stay in touch with their managers and see their schedules. 

Knowing when they’ll be working ahead of time allows employees to better plan their lives outside of work, which is vital for keeping them satisfied. And, with the power to set their availability and submit time off requests right from their phone, they can manage their schedule on the go.

### 3. Lower Costs
Without an easy way to monitor employees, labor costs can get out of control — and hurt your restaurant’s bottom line. Eighty-nine percent of [restaurant operators](https://restaurant.org/education-and-resources/resource-library/restaurants-arm-themselves-with-technology-while-grappling-with-inflation/) find labor costs a significant challenge, so finding a solution is critical.

Restaurant labor management software gives you insight into your payroll at the click of a button, giving you a clear picture of every employee’s timecard. 

Keeping track of hours and identifying team members working overtime can help you reduce costs and improve efficiency. If you find employees frequently working overtime, you can investigate and streamline the process causing the issue. You’ll spend less on overtime and improve processes along the way.

### 4. Efficient Operations
The main benefit of any automated software is its ability to streamline tedious tasks that may have taken hours of manual work in the past. That’s no different for labor management software. 

The less time you spend mulling over the week’s schedule, the more time you have to run your business. Whether you’re building a schedule in seconds with a template or being instantly notified of compliance warnings, you’re saving precious time that can manifest into profit elsewhere. 

## Boost Your Business Efficiency with Restaurant Labor Management Software
Management matters when running a successful restaurant. Your staff is the lifeblood of your business — so you need the right tools to keep things moving like clockwork. 

<p id="build">Thanks to restaurant labor management software, you can take the headache out of managing your restaurant’s employees so you can put that energy into running your business. With this software in place, you can:</p>

- Build schedules that keep your business running and your employees happy
- Adequately compensate employees and comply with legislation
- Take charge of your staff’s schedule at a moment’s notice
- Keep labor costs down by monitoring overtime and inefficiencies

Automated tech is all about simplifying tedious tasks and ensuring that operations run smoothly, so take advantage of it! Your employees — and your profit margin — will thank you in the end.

A photo of 6 employees in a restaurant standing and smiling, representing the benefit of using labor management software - SkyTab - Shift4

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4 Ways Restaurant Labor Management Software Can Benefit Your Business

Are you looking for a new way to boost sales and build your restaurant’s brand? The answer may be as simple as a rectangular piece of plastic with your logo on it. That’s right; we’re talking about a gift card program.

In 2022, the gift card market in the US generated [$499.4 million in revenue](https://capitaloneshopping.com/research/gift-card-statistics/) — growing by 8.2% each year. Gift cards aren’t just for the biggest national brands, and they don’t need to be sold in grocery store checkout lines. You can sell gift cards in your own restaurant — or on your own website — and start reaping the rewards.

Are you ready to start selling gift cards for your restaurant? Let’s look at how gift cards work, how they can benefit your business, and the steps it takes to start your own gift card program.

## What is a Gift Card Program?
A gift card program allows customers to buy cards with a balance that can be redeemed at your business. Generally, customers can make gift card purchases both in-store and online. The customer selects an amount to add to the card, and the merchant collects payment upfront. Their receipt will include the gift card's activation information and the balance.

When it comes time for the customer to redeem their gift card, the process is quick and easy. In an in-store setting, the card is swiped similar to a credit card. For eGift cards, the card number can be manually entered or a QR code can be used. 

When a gift card is used, the transaction amount is deducted from the card’s balance. If there is a remaining balance on the card, the customer will be notified. If the balance doesn't cover the entire transaction, they will need to provide another payment method. Once a gift card is used up, it can be discarded or reloaded for future use. 

## Why Should You Implement a Gift Card Program?
New shoes, laptops, air fryers, video games — out of all the major holiday gifts, gift cards reign supreme as the most popular. According to [Givex](https://web.givex.com/news-insights/66-of-u-s-consumers-say-inflation-will-impact-holiday-spending-givex-survey-highlights/), 44% of surveyed Americans who want gift cards for the holidays prefer restaurant gift cards. 

However, gift cards aren’t just a boon for your holiday sales — they’re money-makers all year round. Let’s dive into the tangible benefits your restaurant can expect when starting a gift card program.

### Improve Your Cash Flow
Gift cards are instant revenue. Even if they're never redeemed, you’ve secured a profit. Whether they’re gifts for friends and family or impulse purchases by returning diners, gift cards are a great way to increase sales. If you’re a seasonal business, you can promote gift cards to get an influx of cash until customers start coming back in.

Plus, once a gift card recipient’s foot is in the door, you have the chance to upsell. [CapitalOne Shopping](https://capitaloneshopping.com/research/gift-card-statistics/) found that 61% of customers spend more than the card’s value — amounting to $31.75 on average. If they don’t use the entire gift card on the same visit, don’t worry; now they have another excuse to come back!

### Attract New Customers
Gift cards are a great way to bring new customers into your restaurant. According to [FSR](https://www.fsrmagazine.com/feature/gift-cards-effective-marketing-strategy-restaurants/), gift cards encourage 44% of customers to try new restaurants. When family or friends gift their loved ones an experience at your restaurant, that’s a vote of confidence in your business. With the power of word-of-mouth marketing, you have a unique opportunity to turn them into loyal customers.

Promote your gift card program on your usual channels, including on social media and in your restaurant. You could also offer a limited-time promotion to encourage more gift card sales.

### Turn Existing Customers into Repeat Business
While gift cards are a great way to bring in new customers, they’re also powerful tools for increasing brand [loyalty](https://www.skytab.com/features/loyalty-and-marketing).

[FSR](https://www.fsrmagazine.com/feature/gift-cards-effective-marketing-strategy-restaurants/) found that 56% of customers want a gift card from their favorite restaurant. That means there’s likely already a desire for gift cards among your existing customer base — so why not fill that gap? 

Gift cards make it easy to upsell to your customers, encouraging them to come back and spend even more on their next visit. Plus, if you encourage returning customers to reload their gift cards, you can reduce new card costs.

Gift cards can also make it easier to turn unhappy customers into loyal ones. If a customer has a poor experience at your restaurant, a gift card can help make it right. By turning that bad experience into a better one, customers are more likely to try your restaurant again. Then, you have an opportunity to show them your best.

## How to Start Selling Gift Cards for Your Restaurant
Would your restaurant benefit from a gift card program? If so, then let’s dive into the steps you need to take to sell gift cards successfully for your restaurant.

### 1. Choose a Gift Card Provider
Before you can start selling gift cards, you need a gift card provider. Your [restaurant POS system](https://www.skytab.com/) may already have a built-in gift card program. Otherwise, you can use third-party gift card programs for restaurants that integrate with your POS system. 

Whichever direction you choose, ensure that your gift card provider charges a flat monthly fee. Otherwise, you could be hit with transaction fees for selling, redemption, and balance inquiries.

Gift card providers typically offer a starter kit with gift cards and marketing materials to help you promote the program. For example, SkyTab’s gift card program starter kit comes with 50 free gift cards, envelopes, one window sticker, an acrylic stand with an insert, and two register decals. 

Your gift card program should include necessary features like:
- The flexibility to sell gift cards in any desired amount
- Rechargeable cards for multiple uses, enhancing customer convenience
- Online visibility of gift card balances, allowing customers to check their card's value easily
- Customizable gift card design to align with your brand identity
- Smooth conversion of existing cards to the platform, ensuring a seamless transition
- Powerful reporting capabilities to gain valuable insights into gift card sales and usage

You can start selling digital gift cards for your restaurant as well. eGift cards are only rising in popularity — Cyber Monday in 2021 saw a [31% increase in eGift card sales](https://www.globenewswire.com/news-release/2022/11/30/2565015/0/en/Cyber-Monday-is-the-New-Black-Friday-for-Restaurant-Gift-Cards.html). Your gift card provider should support eGift cards and provide you with a customized eCommerce site to sell them on.

### 2. Customize Your Gift Cards
Gift cards are another valuable opportunity to advertise your restaurant and increase brand awareness. However, if your gift cards are plain and generic, you won’t be getting your restaurant’s name out there. Customers may even lose track of which restaurant the gift card is for.

![Woman holding a blue gift card that says "Shift4Gift" - SkyTab - Shift4](https://res.cloudinary.com/peter-white/image/upload/v1701100961/ST_Incontent_Should_Your_Restaurant_Have_a_Gift_Card_Program_v2_f947af6a1a.png)

Your provider should allow you to customize gift cards to match your restaurant’s branding. SkyTab’s gift card program allows you to upload an image file, choose a template, or get a custom-designed card.

### 3. Decide How You Want to Use Gift Cards
Now that you have branded gift cards at your disposal, it’s time to determine how you want to use them. How will you sell them? Where will you display them?

Use the advertising materials provided to you by your gift card provider to let diners know about your program. Ensure that you have gift cards ready to purchase at the register or host stand so that customers can easily buy one on their way out. Offer set amounts for customers to choose from and a custom amount option.

You can use gift cards for more than their traditional purpose, though. Gift cards can be great for:
- **Incentives**: Use gift cards as rewards or incentives for employee recognition programs.
- **Promotions**: Employ gift cards in promotions or special offers to attract more customers.
- **Fundraising**: Partner with local organizations or charities and donate a portion of gift card sales to support a cause.
- **Customer Appreciation**: Show gratitude to loyal customers by offering exclusive discounts through gift cards.
- **Events**: Use gift cards as prizes or giveaways for special events or contests.
- **Comp Cards**: Do you need a quick and easy way to resolve a customer’s negative experience? You can smooth things over by providing them with a gift card with any custom value appropriate for the situation.

By thinking creatively, you can maximize the impact of your restaurant's gift card program and enhance its overall value.

### 4. Start Selling Your Gift Cards
Now that your gift card program is ready to roll, it’s time to launch it! Ensure that your employees are all fully trained on the program and how gift cards will work in your restaurant. They should be prepared to answer any questions your customers will have about the program.

Encourage your staff to share the news about your new gift card program with customers. You can set up an incentive program for the employees who sell the most gift cards! Promotion is vital — if customers don’t know that your gift cards exist, they won’t buy them.

## Give the Gift of Your Restaurant
It’s clear that a gift card program can be a significant benefit for any restaurant. Not only can it increase your sales, but it can also bring in new customers — and turn existing ones into loyal advocates.

Starting a restaurant gift card program is more accessible than most might think. With the right POS system and gift card provider, you can start selling gift cards in no time. 


Restaurant employee handing a gift card to a customer - SkyTab - Shift4

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Should Your Restaurant Have a Gift Card Program? How to Get Started

While the holiday season feels like a joyous and magical time, it can be anything but for those in the food service industry. The rush of customers can add up to a lot of profits, but without the staff to handle them all, your restaurant won’t be able to keep up.

Not only does it become more challenging to fill regular shifts with employees seeking time off to celebrate, but you also have to consider hiring seasonal employees to fill the gaps. And we haven’t even mentioned the added complexity of holiday parties and catering orders!

Ensuring you have enough hands on deck is difficult during the holidays — but not impossible. Don’t let your business drown in the holly jolly hustle and bustle. Follow these tips to prepare your restaurant’s holiday staffing plan this year.
 
## 1. Identify Your Holiday Needs
Evaluating the needs of your restaurant is the best place to start. Think back to years when you felt unprepared for the influx of customer traffic.

Were the cooks able to handle the additional orders, or could they use extra hands in the kitchen? Was there only one server for a party of 25 when there should’ve been two? Try to plan for worst-case scenarios so you always have a backup strategy. You can’t afford to be understaffed and left without answers.

Next, review the reservations, party bookings, and holiday events that are confirmed up to this point. This information will show you when you’ll need additional employees beyond your regularly scheduled staff.  
 
## 2. Use Historical Data
If your restaurant has made it through the holidays before, you can use that experience to your advantage. Historical data from your [POS system](https://www.skytab.com/) can help you determine how much your sales increased during the holidays. Were weekends especially busy? Were Thursdays a popular day for company parties? 

You can use [POS reports](https://www.skytab.com/blog/pos-reports-data-driven-decisions) to find information like:
- Total number of guests
- Table turnaround time
- Average check size
- The frequency of menu items ordered

Knowing this historical information will allow you to confidently forecast this year’s inventory, overall sales, labor costs, and scheduling. 
 
## 3. Determine Your Holiday Staffing Budget
![Graphic representing a holiday staffing plan for a restaurant - SkyTab - Shift4](https://res.cloudinary.com/peter-white/image/upload/v1698694034/ST_Cover_Holiday_Staffing_Plan_fb53099ad4.png)
Most of your holiday staffing will hinge on one factor: your budget. Extra employees will cost more, so you want to ensure your restaurant can reasonably take that on before hiring.

You’ll likely need to add temporary servers, bussers, bartenders, and line cooks to your team. Federal law requires that regular and [seasonal employees receive the minimum wage](https://www.dol.gov/general/topic/workhours/seasonalemployment), so keep that in mind when building your holiday budget. If you have employees receiving tips, they must also receive direct wages according to your state or local jurisdiction.  

Luckily, technology makes this a lot easier. Using the [labor management](https://www.skytab.com/features/labor-management) functionality in your POS system, you can project the total cost of hiring seasonal employees. For example, if you need two bussers from the beginning of October until the end of January, your system can calculate the total cost for them to work 28 hours weekly at a set wage.

## 4. Post Effective Job Listings
Once you know the supporting cast members you need and how much your budget allows for wages, it’s time to write a job description and post it.

It’s essential that the job description thoroughly detail the requirements of the position. Let potential job seekers know what duties they’ll be expected to perform, the number of mandatory shifts or hours, time off flexibility, wages, and any other benefits or perks. Setting the proper expectations upfront will help attract the best possible candidates. 

However, it’s not enough to just write a great job description and post it in one spot. You must be strategic about placement and post your listings in areas where candidates are already searching.

How do you do that? For starters, you should understand that 73 percent of [candidates are passive job seekers](https://www.apcinc.com/2022/09/22/new-statistics-on-passive-candidates/). Although these applicants may not be actively looking for a job, it doesn’t mean they’re not interested in a new opportunity.

Social media channels can be a great place to start. [Facebook’s job posting feature](https://www.facebook.com/business/learn/facebook-page-post-jobs) is an excellent passive medium that can reach a wide range of potential employees. And unless you pay to boost your post, it’s an entirely free resource.

On the other hand, active candidates may search on job search platforms in the food service industry, such as [Culinary Agents](https://culinaryagents.com/) or [Careers in Food](https://www.careersinfood.com/). These sites may yield higher quality candidates than social channels or generalized job boards like [Indeed](https://www.indeed.com/).
 
## 5. Reach Out to Former Employees
Are you having a hard time attracting new hires? Don’t be afraid to invite back qualified former employees.

Asking previous employees to come back and work for you on a seasonal basis is a terrific way to find temporary help. Not only are you already familiar with them and their performance, but their existing knowledge will drastically reduce the time it will take to train them.

Look at past employees who left on favorable terms and would potentially be receptive to a seasonal position. These individuals already know the restaurant’s operations and culture, taking away the worry that they may not be a great fit.
 
## 6. Start Training Sooner Rather than Later
Even if you can find a seasoned vet to fill an open position, it’s essential that you allow plenty of time for training new and former seasonal hires. You want to ensure that temporary staff have time to learn service standards and adjust to your operations. Even if you’ve hired back a previous employee, you may have changed specific processes since they’ve left.

Train seasonal staff in the same manner as you would a full-time staff member. This will allow them to fully grasp the restaurant’s procedures and potentially lead to them becoming a full-time employee — or a returning seasonal staff member for next year.

## 7. Schedule Employees with Flexibility
Once you feel your new trainees have grasped the restaurant’s inner workings, it’s time to focus on how you’ll schedule team members for the holiday rush. 

Before you make a schedule and post it, ask employees about their availability during the holiday season. While you won’t be able to accommodate everyone, your employees will appreciate that you’re making an effort to recognize their needs.

Another option is to ask staff to sign up to work a specific holiday of their preference. For example, if your restaurant is open on the fab-four of holidays (Thanksgiving, Christmas Eve, New Year’s Eve, and New Year’s Day), ask each employee to sign up for at least two. This tactic lets them choose their preferences and equally distributes coverage on those days.

Post the holiday schedule in advance and give employees enough time to trade shifts or make minor adjustments to fit their holiday plans better.

You will need to create a team-wide communication method to notify all employees when they are required to work extended hours or specific holiday dates. It’s also advised to keep two to four members on call to prepare for emergencies.

Once again, your POS system is an excellent resource for employee management. A POS system like SkyTab will support various [third-party integrations](https://www.skytab.com/features/third-party-integrations) as well as native options that can streamline this for you.
 
## 8. Show Appreciation to Your Employees
Lastly, please don’t forget to show your gratitude to the team for their effort and dedication to your business during its busiest time of year. Even if you’re hiring seasonal employees, you should reward your whole staff for their hard work.

You can [plan a holiday celebration](https://www.zenefits.com/blog/how-to-plan-company-holiday-party/) or purchase a small gift for each member of the staff as a way to say thank you. Even if it’s after the New Year, plan to do something to express how much you value their efforts.
 
## Ready. Set. Hire.
Your restaurant’s holiday staffing plan shouldn’t give you a headache. With the right strategy, your team will endure the holiday season unscathed while your customers enjoy fantastic service. 

When you start staffing for the season, remember to:
- Evaluate your business needs
- Make data-informed predictions
- Budget accordingly
- Get the word out about job opportunities
- Tap former talent to fill seasonal vacancies
- Prepare your staff with training
- Schedule team members appropriately
- Reward your hard-working staff

Give yourself enough time to prepare, take a strategic approach, and get started as soon as possible — the holidays are just around the corner. 


Two customers ordering drinks at a restaurant bar during the holiday season - SkyTab - Shift4

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